- Report: #886224
Report - Rebuttal - Arbitrate
Complaint Review: Certified Payment Processing
Certified Payment Processing3350 Boyington drive, carrollton, Texas United States of America
Certified Payment Processing TransTech Merchant group Empty Promises with payment of employees, Unethical, and unprofessional carrollton, Texas
*Author of original report: Unethical activity continues to Tax time: Heads up IRS
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Empty Promises on correct payment , Unethical, and unprofessional
Certified Payment Processing (CPP),, Summit Solutions, TransTech Merchant Group. they have a few more names to thin out their trail of complaints. I am a college student that was desperate to find a job to work with my tight schedule. Then I get a call from Brandon Woodard at summit solutions. The interview was quick, and they wanted me to get started right away. It seemed fishy to me, but I took the risk. He told me there was potential to make around 4-5k a month, but it was all commission. I didnt think this was a problem because I am a natural salesman.
Mr. Woodard explained that I was to receive 50$ for the 8 hour training. Also, would be paid 100$ for my phone and 500$ for my gas per month( thats if you make 10 sales in the first month) I thought it was low, due to the minimum wage of $7.25/hr, but I had never worked 100% commission before. It was acceptable to me at the time. So I woke up bright and early to get on the 8 hour conference webinar. ( I had to use my cell phone for audio.my cell phone that was engaged for 6+ hours (-lunch and breaks)). This ran my phone over my minutes which i automatically increased my minutes.
After the seminar I received my team and supervisors name (team 8, Ronald Henry: 972-428-5200 ext 5803). I called Ron, and he was funny and supportive. He assured me the company was legit, and all those complaints online were of disgruntle ex-employees and customers who didnt read the contract correctly.
I went on my first appointment, which it was not a preset appointment, she told them to stop callng her, but despite her resistance I made the first sale the Friday after my training. I then made another sale the next Tuesday (remember I am part time). I was at 100% conversion. I was thrilled. I joked with Ron about being the top sales. According to training and the manual I have on cd, you should get anywhere from 150-360 per reprogram. Although, according to Ronald Henry and an email by Mr. Woodard. I was to receive 250$ per sale. I was ecstatic.
I took some time for school, and patiently awaited my first paycheck. (I rushed my direct deposit form in because, your other option is an atm type card which you get charged a fee to take out your moneybecause they cant pay you in a check?!?! hummm? Pay works, if you make a sale Monday-Sunday, then you should get your pay the next Friday. I awaited my training pay of 50$, but it never came. This is where it became unprofessional.
Ron would call me all day, over and over, text me on the weekends, ask me about my personal life and boyfriends, send me pictures of himself. I was nervous about taking time off for my finals that I would joke back to keep everything cool with my boss. He acted like a guy you meet at a bar trying to smooth talk a girl into bed, or a salesman feeding you lies to keep you strining along to keep the sale. Since, talking to him more than I worked with him, it added up to over 600 minutes on my cell phone. All, thinking it was work related.
I called Ron early Monday inquiring about not receiving my training pay after I rushed to complete my hire paperwork. He said, dont worry, jen, Ill check on it for you. I then got a gut feeling to stop working until I got paid. After all, there are several complaints online with this company about little to no pay. So, I told Ron, I had finals, and I needed time off. He was cool about it. Another week came without any pay. I started to get frustrated. After all, this was 100% commission, and I wasnt working.
Finally, after more time spent explaining my frustrations to Ron over the phone, I received a small pay check for 70$ (minus taxes). This was my 50$ first sale bonus and 25$ forward pay for the first sale. Remember, I should have received all ( training pay, 1st and 2nd sales, commission, and my 50$ 1st sale bonus). Disappointed I told ron that I didnt feel comfortable not receiving my pay. He again said he was going to see what happened and figure t what was wrong. I didnt go on any sales jobs. Why work for a company who isnt paying you?
After sending multiple emails to HR, and Jon Hur, and Ron about a breakdown of what I need to be paid for, the training pay comes into play. Ron calls me and tells me that he all of a sudden doesnt know why I was told I would be paid for training. I am furious! I messed up by not getting it in writing, so I had no proof. Their recruiters make a commission, so I guess they tell you whatever it is you need to hear to get you on the team. I have been working for over 15 years, and have always been paid for training, and would not work if I didnt.
After several emails, and calls to HR, and complaints I am told that I definitely would not be paid for training. Then to top it off, I finally (after 4 weeks) get a commission statement from Jon Hur, saying I will be paid 175$ (200-25$) for my commission on the first sale ( it was supposed to be 250$). The statement said It may not reflect the actual. When I received the payment, it was exactly (175$ -taxes). Also, I have never received a ay stub with the tax reduction.
I write more emails explaining what I should be receiving. I then contacted the United States department of Labor and the Texas Wages Commission. Texas payday law that states if a worker on commission does training or works time outside of normal duty hours then they are to be compensated 7.25 per hour, at least. I told Ron, and Hr this information and when denied again I became emotional with Ron, and told him I would report the company. Finally, the needle on the haystack, I get told that my second sale , made over a month ago, has cancelled. Now, I wouldnt be paid 300$.
In all my experience I have never worked for a more Unethical, Unprofessional, and Pain in the a*s company in my life. CPP, Summit, Trans tech, whoever they are should be put out of business, or bought by a company who will do the merchants justice. This company doesnt keep promises made to employees, lacks ethics within its operations, and will do anything to many a penny. The team leaders take desperate workers and use them any chance they could get. Its sad, and wrong. Even if the promised me a million dollars I would not work for them, because I will not sell hard working small to medium businesses a service that will not keep to its word or contract.
I have set up an email for anyone else who has problem with this company. If we join together we can finally put them in the light. Remember strength is in numbers, its not what you know its what you can prove. So, Merchants, former employes , lets combine forces and bring them to justice.
Email : firstname.lastname@example.org
BBB business rating D ( remember they keep changing their name, and they are not Certified Payments)
This report was posted on Ripoff Report on 05/22/2012 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Certified-Payment-Processing/carrollton-Texas-75006/Certified-Payment-Processing-TransTech-Merchant-group-Empty-Promises-with-payment-of-emplo-886224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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