• Report: #419109

Complaint Review: Champion Toyota, Ryan Harrison, Larry Johnson, Zeke Torres And Jay Joslin

  • Submitted: Mon, February 02, 2009
  • Updated: Mon, February 02, 2009

  • Reported By:Houston Texas
Champion Toyota, Ryan Harrison, Larry Johnson, Zeke Torres And Jay Joslin
11711 Gulf Freeway Houston, Texas U.S.A.

Champion Toyota, Ryan Harrison, Larry Johnson, Zeke Torres And Jay Joslin preying on and bullying single women Houston Texas

*Consumer Comment: Barbara,

*Consumer Comment: Good for you, Barbara!

*Consumer Comment: Barbara, 'Google' this- RIP OFF REPORT TOYOTA TARGETING WOMEN TORRANCE CALIFORNIA, and......

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

On Saturday, November 8, 2008 I went to the Champion Toyota Dealership located at 11711 Gulf Freeway in Houston, Texas. I was assisted by a salesman by the name of Ryan Harrison. After showing me a couple of cars, we sat down to discuss the numbers. I decided on the Toyota Camry LE and we went back and forth on the numbers. When we could not reach an agreeable number, he brought in his manager, Larry Johnson. The three of us continued to go back and forth until we reached a number ($21,900, including TTL). I told him that I would be back in on the following Thursday to purchase the car.

When I returned on Thursday, November 13th my friend noticed that the car did not meet the description of the one that I had described to him. The sticker was missing out of the window of the car and I had not written down the VIN number of the original car. Mr. Harrison continued to assure me that it was the same car. As the interior of the car was tan and I had already told Mr. Harrison that I did not want a car with tan interior, we looked at the same car with gray interior. He later admitted that the first car was in fact NOT the original car that I had looked at and test driven.

The car with the gray interior was actually $1000 less than the original car. I asked Mr. Harrison to check with his manager to see if he could come down on the price a little further. He came back with a price that was $1000 ($22,900) higher than the first price when the sticker price on the car was $1000 less. That was more than I could pay so I thanked him for his time and my friend and I exited the showroom.

Then, Larry Johnson came hurrying after me out in the parking lot to try once again. He told me to tell him where they had to be to put me in that car. He asked me if I would purchase the car that night if he could put me in it for $20,900 drive out. Though I did not think it was possible, Mr. Johnson went inside and returned, extending his hand to seal the deal. They had dropped the price of the car by $2000.

We returned to Mr. Harrison's desk where he presented me with a piece of paper. On it was written: $20,900, 60 months, 2.9% interest and an x' with a line next to it for my signature. Nowhere on the paper was there anything about purchasing the extended warranty. I signed and we completed the initial paperwork. Then, he took me over to the financing desk where I met with Zeke Torres. I signed the papers for tile and insurance and we confirmed the financing rate. Then, the problem started.

Mr. Torres pulled out a piece of paper with the extended warranty information on it. He explained that I could purchase the extended coverage for only $1995. I told him that I did not want to make that purchase. He continued to insist. He pointed out that, with the amount of driving I do, the original warranty would be gone in less than two years. He focused on the fact that cars today have a lot of electrical parts which often break. He pulled out invoices for warranty work done on his own personal car and that of another customer to demonstrate how much I could save.

Each time, I told him that I understood the points that he was making but I did not want to purchase the warranty. I explained that one of the reasons that I selected Toyota was for the reliability. I also pointed out that I could also purchase the warranty at a later date since it was more than what I wanted to pay at this point in time. He was shocked that I was informed of this option and asked me who had told me that. I explained that Mr. Johnson shared that information with me when I was looking at the car. He seemed extremely put out and continued to persist. He explained that, yes, I could purchase it later but it would cost me about $3000 whereas I could just add it to the price of the car now and it would only bump up my monthly payment about $35. He continued to break it down comparing it to the cost of eating out fast food once per week.

My cell phone rang and it was my friend who had been waiting for me in the car since they said the whole process would only take 30-35 minutes. I told him that I was almost finished and ended the call. I returned to the conversation with Mr. Torres and explained to him that my friend was waiting in the car and, though I appreciate the time he took to explain the extended warranty, I would not be purchasing it that day. He finally seemed to understand and told me that he would just go and get the final contract.

He quickly returned with his manager, Jay Joslin, introduced him and disappeared. Mr. Joslin sat down behind the desk and pulled the paper containing the warranty information in front of him. He looked at me and commented that he understood that I was looking at the extended warranty. I told him that, though Mr. Torres was kind enough to go over it with me, I was not looking at the options as I would not be purchasing it at this time. I told him that Mr. Torres just went to get the contract since my friend was waiting on me.

Suddenly, he looked at me and loudly started going off on me about how I did not have to speak with him like that and how rude I was being. He said that he had just sat down and did not deserve that kind of treatment. The verbal assault did not stop there. He proceeded to get up, walk around the desk and out into the center of the showroom where he began violently shaking his finger at me while yelling that I was the rudest woman he has ever met and that my behavior was uncalled for. Aside from being frightened since I was sitting there alone, I was floored by his behavior.

He finished his rant by telling me that I could just go buy my car somewhere else. When I did not move (confusion and shock), he yelled again that I could go buy my car somewhere else. I did not understand what had just happened or why he was doing that until, out of fear, I got up to walk through the showroom to the exit. I was never rude or nasty to Mr. Joslin or anyone else at the dealership.

As I stepped into the showroom to head for the door, I saw Mr. Johnson sitting calmly on the sofa in the showroom. His calm and indifferent behavior told me that something was amiss. By the time I hit the exit door, I knew I had been set up. They had under priced the car to sell it to me because they were sure that they could goad me into purchasing the extended warranty, which would keep them from losing on the sale. When things did not go as planned, they needed an out and called in their finisher, Mr. Joslin.

I ran into Mr. Harrison outside and tried to explain to him how sorry I was that I could not purchase the car that night but that the credit manager told me to go somewhere else. I wish I could say that he looked surprised. All in all, it was a real team effort: Ryan Harrison, Larry Johnson, Zeke Torres and Jay Joslin.

I contacted another Toyota dealership. The salesman and manager there were very helpful and gave me information necessary to file a complaint. The gentleman there said that, unfortunately, this happens often, especially to single women like me. The salesman deliberately under quotes the car while banking on the customer purchasing the extended warranty. Since it is illegal for them to refuse to sell the car because the customer will not purchase the extended warranty, they have to create a way out.

The point of this complaint is to bring attention to this scam which apparently is not uncommon practice, particularly at Champion Toyota. I also hope that, by spreading the word about this fraudulent practice, I might help others like me to avoid becoming their next victim.

Houston, Texas

Click here to read other Rip Off Reports on Toyota Dealers and Products

This report was posted on Ripoff Report on 02/02/2009 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Champion-Toyota-Ryan-Harrison-Larry-Johnson-Zeke-Torres-And-Jay-Joslin/Houston-Texas-77034/Champion-Toyota-Ryan-Harrison-Larry-Johnson-Zeke-Torres-And-Jay-Joslin-preying-on-and-b-419109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Champion Toyota, Ryan Harrison, Larry Johnson, Zeke Torres And Jay Joslin

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment


AUTHOR: Karl - ()

You can also stay at this site and type in- WE DID NOT FIND ANY RESULTS, and that will take you to Ripoff Report #271261 which is about Toyota targeting women.

Have a great weekend!
Respond to this report!
What's this?

#2 Consumer Comment

Good for you, Barbara!

AUTHOR: Flynrider - (U.S.A.)

You not only didn't let them bully you into buying a useless warranty, you figured out the scam (underprice the car to oversell the warranty). Most people cave in, sign on the dotted line, then come here to complain after the fact. You are a breath of fresh air!

I've bought many new cars over the last few decades an only once did the dealer not try to pull a fast one. Although everyone in the business will always tell you that his competition is the bad apple, practices like those you experienced are fairly standard in the industry. When my brother went through training to do sales at a large local dealer, he was shocked at the schemes and scams they expected him to pull on customers. This surprised me, because my brother has never been known for his moral character. If it was too much for him, it must've been pretty bad.

Bottom line : If you don't see what you agreed to on the contract, walk away. It's the "finance guy's" job to add additional profit for the dealer on the final contract.
Respond to this report!
What's this?

#3 Consumer Comment


AUTHOR: Karl - (U.S.A.)

READ THAT Ripoff Report that was posted on 8-30-2007.

GUESS WHAT? Toyota Corporation, and their Dealer Network, CONSPIRED to target WOMEN (mainly single women), in an effort to DEFRAUD them by charging them for EXTENDED WARRANTIES, & HIGHER INTEREST RATES, & other 'back-end' products.

Here's why: Toyota Corporation decided to SETTLE a CLASS-ACTION LAWSUIT involving African Americans & Hispanics back in 2005.

You can 'Google' this for proof- BALTIMORE SETTLEMENT CALIFORNIA TOYOTA, and read it. Mr. & Mrs. Baltimore were the main plaintiffs in that case against Toyota Corporation. Toyota paid over $10 MILLION to settle that suit & keep it quiet. Or, as QUIET as possible.

So, Toyota decided to temporarily stay away from targetting African Americans & Hispanics, like they used to, and they decided to TARGET WOMEN!!! Mainly single women!!!

It's NOT going to stop. Toyota's TOP EXECUTIVES are obviously supporting their DEALER NETWORK in the USA, & are PROMOTING these unethical, and even ILLEGAL sales tactics, because Toyota & their Dealer Network make a lot of MONEY from these EXTENDED WARRANTIES, especially if the customers DON'T EVEN KNOW THEY HAVE ONE!!

Think about it, there's 100% PROFIT for Toyota, & their Dealer Network, if the customer DOESN'T KNOW about it because the customer will NEVER USE IT, correct? You'd never use it if you DIDN'T KNOW about it, right?

It's a CONSPIRACY to DEFRAUD innocent people like you!


Thank you.



P.S. Make sure to 'Google' this- SLUDGE POEM, and read it. Toyota's CEO, Jim Press, QUIT his position with Toyota exactly two weeks after that poem was posted here on 8-23-2007. You can also 'Google' this- RIP OFF REPORT TOYOTA CHRISTMAS SONG #2, and sing it! Jim Press QUIT just three days after that song was posted about him!

You see, EXPOSURE & HUMILIATION are the answer, wouldn't you agree?
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?