ED Magedson – Founder
Char-Broil Corporation, Alan Shaw, CEO Char-Broil Ignores it's Customers! Internet /Columbus Georgia
A few weeks ago I ordered a new Char-Broil BBQ online. The box arrived in good condition and was factory sealed.I began to assemble the BBQ and the entire box was full of an oily sticky honey like substance all over every part and packing material inside the box.The outside of the BBQ was stained and dis-colored from this oily substance. I had to spend numerous hours scrubbing and cleaning with a degreaser and cleaner before I could begin the assembly of my new BBQ. The firebox arrived badly scratched and you could see where someone had spray painted over the main scratch. Scratches were elsewhere on the BBQ but they didn't attempt to repair the smaller scratches.
I contacted Char-Broil and asked for my money back. They sent a concerned email inviting me to call them and work things out. I did call them and they offered to replace the BBQ. They offered to send out a new BBQ instead of a refund. The customer service girl was taking my shipping information and suddenly the phone went to a dial tone. I called back and asked for the same customer service girl but they wouldn't let me talk to her. They told me that Now they cannot send a replacement BBQ. I asked to talk to a supervisor and complained that you cannot offer a replacement BBQ and take the offer back! She was no help, She said the best she could do is send out a firebox part. I told her I would never be a Char-Broil customer again. I plan to share my treatment with Alan Shaw the company CEO.
This report was posted on Ripoff Report on 05/28/2013 05:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/Char-Broil-Corporation/internet/Char-Broil-Corporation-Alan-Shaw-CEO-Char-Broil-Ignores-its-Customers-Internet-Col-1054274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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