Chargeall Scam, defective, return, uncooperative, return shipping Newport Beach, CA Internet

I recently purchased an advertised 18,000 mAh portable power bank and tested it under optimal conditions to make sure I was getting my money's worth. Much to my dismay, the $229 power bank performed at about half of what it was advertised at, if even that well. The unit was tested using a 65W power supply to a 4400 mAh laptop battery with the laptop powered off. It won't even charge the battery two full times, landing the capacity short by over 50%. I contacted Chargeall about this issue and it took five (5) attempts before I got a response acroos two different threads.

The first discontinued contact randomly, and the second informed me that I would have to pay return shipping for their defective product if I wanted a "refund". Shipping alone was $20 and it is the responsibility of the company to pay for return shipping of a defective item. I will not be buying a product from Chargeall again and will be sure to share my experiences with as many applicable sources as possible. The purchase date was October 22, 2014. Another strange occurance is at no point did the provided tracking numbers work. I contacted Chargeall about this and received a DHL tracking number that soon became useless once the package switched over to UPS.