- Report: #794972
Report - Rebuttal - Arbitrate
Complaint Review: Charge.com
Charge.comInternet United States of America
Charge.com Pipeline Data Cynergy Unlawfully applied for American Express Account, Refused to Cancel, Account never fully acivated Internet
A cancellation fee was not listed in any of the documentation that was read during the application process. We set up our ebay store to accept the credit cards, after I had to contact them and change the gateway (as the one the provided was not supported by ebay checkout) and we kept getting messages saying that something was wrong, every time a customer attempted to use a credit card.
We lost a few customers due to this issue, and when I finally realized what was happening and after hours on hold and being told to call different numbers, It came down to Cynergy not fully activating the account. At that point we were promised refunds and that the account would be suspended until it could get fully activated. The charges from numerous companies just continued. Even after cancellation requests. It took 3 months to finally get them to send us a cancellation form, and even after the form was submitted they are still attempting to charge. (The bank has denied most of them for fraud) But Cynergy just uses a different account to charge bank accounts that the bank has blocked any activity from.
We have filed a complaint with Florida Attorney Generals Office, so far to no avail. The sales person that calls back when you try to cancel is very bullying and difficult to deal with, and does not hold up his end of any bargains that he makes with you, and he does not cancel account.
Please if you are looking for a way to take credit cards, stay away from them.
This report was posted on Ripoff Report on 11/03/2011 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chargecom/internet/Chargecom-Pipeline-Data-Cynergy-Unlawfully-applied-for-American-Express-Account-Refused-794972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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