• Report: #809069

Complaint Review: Charter Bus R Us

  • Submitted: Tue, December 13, 2011
  • Updated: Tue, December 13, 2011

  • Reported By: Mark S — Falls Church Virginia USA
Charter Bus R Us
6715A Electronic Dr Springfield, Virginia United States of America

Charter Bus R Us Bana Absolutely horrendous! DO NOT BOOK WITH THIS COMPANY! Springfield, Virginia

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Mark S


Absolutely horrendous! DO NOT BOOK WITH THIS COMPANY!

I used them for transportation for my wedding and they pretty much ruined it. They are incredibly disorganized and unprofessional - never got back to me to confirm pickup time or directions, on the way to the wedding the driver drove the bus into a ditch, nearly flipped the vehicle, locked herself out of the bus during the wedding and then broke
down multiple times on the trip home.

Our guests were terrified and my father-in-law missed a good portion of the wedding because he was dealing with the bus. At one point he even had to get a ladder so the driver could climb back into the locked bus.

I have tried to resolve the issue directly with the company - Bana promised several times to provide me with a refund and compensate the owner of the property which the bus crashed on (there was over $1,000 worth of damage) but they have never followed through. On one call she told me "go check your email, you will have a PayPal receipt for the
amount right now." This was obviously not true.

I've submitted a complaint with the BBB - CharterBusRUs never responded. I am now moving forward with legal action. Please do yourself a favor - do not use this company

This report was posted on Ripoff Report on 12/13/2011 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Bus-R-Us/Springfield-Virginia-22151/Charter-Bus-R-Us-Bana-Absolutely-horrendous-DO-NOT-BOOK-WITH-THIS-COMPANY-Springfield-V-809069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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