- Report: #981585
Report - Rebuttal - Arbitrate
Complaint Review: Charter Cable
Charter Cable773 N. Walnut Rd, turlock, California United States of America
Charter Cable I've MOVED...Its that simple! They quoted a lower price and now are charging me more! turlock, California
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I received an email confirming the new price, as well as the due date for the invoice. Today, I called the 800 number to pay the lower price. The computer on the phone confirmed the price and I paid by phone. Then I called back to talk to customer service, to confirm that my previous statement was no longer due. They said that they would not accept the new lower amount, and that the original amount was due.
Now I am on the phone with Charter again. My phone calls have totalled a minimum of 6 hours. They are now telling me that the price only included basic programming, which is a waste of money because I can use an antenna for free). So, after all these years of being a loyal customer, I'm probably going to use an antenna for TV and switch to AT&T for internet.
This report was posted on Ripoff Report on 12/13/2012 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Cable/turlock-California-95380/Charter-Cable-Ive-MOVEDIts-that-simple-They-quoted-a-lower-price-and-now-are-chargi-981585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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