This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Okay on May 28th, I had charter Internet, Home, and Cable service installed. Everything worked great on May 29th. I arrived home from work and everything was cut off. I paid the tech for the fee to install upfront so it wouldn't be on my first bill. I used my cell phone and called charter customer service line after being on the phone with them for 2 hours. They come back with we are sorry the people that lived in the home before you has a 585.28 outstanding balance and if you with for your service to be turned on the balance for that house must be paid. I'm thinking to my self what are you talking about the bill should follow the person not stay with the property. So I ask to speak to the manager. A man by the name or Tommy gets on the phone and I go through the whole order with him again. He says hold on he comes back and says I have an outstanding balance for 585.28 with them from the house I have been in and they cut it off on me. I told him that isn't what the lady just told me and asked him how I could have a balance I just bought this house and this is my first time doing business with them. He told me he said that I had service with them back in December or 2011 at my current location and they had to come cut off the service and I wouldn't return the equipment. I told him I just moved in last week and never had service with them. So I asked for the corporate number he refused to give it to me and hung up the phone. After searching online I found the corporate phone number so on May 30th. I gave them a call went through the whole order again with them. They told me that the balance of such a high amount will stay attached to the property until it is paid. They records show I was there in December 2011. So today 6/7/2012 I received a bill in my name now for 689.13. The 585.28 that was left by the previous owners and the amount I owe for my month of service which I haven't been able to use. I call the billing department and have been on the phone with them 2 hours now. They saying that is my balance. I'm ready to get a lawyer and sue charter unless anyone else can tell me what I need to do.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.