- Report: #838246
Report - Rebuttal - Arbitrate
Complaint Review: Charter Communication
Charter CommunicationWorcester, Massachusetts United States of America
Charter Communication promiced 15mps service of internet but service is not there.3ms Worcester, Massachusetts
*UPDATE Employee: Umatter2Charter can help!
I am paying for a 15ms service . The tech left and could not give me a time that this situation would be corrected. I called support and got the run around and unfulfilled promices. A tech was comming right out ! They will email me on what the problem is and what they are going to do about the error.
i did get a credit on my account allegedly. I continued to try to put something in writting to the company but got a chat line only. This reminded me of a ponsi scheme being bounced from one tech to another. No answers or correction was done on complaint. Refused to let me speak to a supervisor.
Right now I wonder how long I have been paying for a service that I paid for but did not recieve. I think the Attorney General for Massachusetts should look into this. I am schooled and very familiar with computers , bandwidth etc.., .
This report was posted on Ripoff Report on 02/13/2012 06:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communication/Worcester-Massachusetts-/Charter-Communication-promiced-15mps-service-of-internet-but-service-is-not-there3ms-Wor-838246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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