• Report: #463610

Complaint Review: Charter Communications In Oscoda Mi

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  • Submitted: Mon, June 22, 2009
  • Updated: Tue, June 23, 2009

  • Reported By:Oscoda Michigan
Charter Communications In Oscoda Mi
US 23 Ausable, Michigan U.S.A.

Charter Communications In Oscoda Mi They keep shutting me off through their office and at my home (pole) i pay them on time every month and get shut off four times a week, i have a payment for last month that they see but have not applied? they charge me for movies i do not rent and I am sick and tired of it! I hate them, Money is tight anyhow but they get paid and they keep ripping me off and they have no local number Ausable Michigan

*UPDATE Employee: Employee Offer of Assistance

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I am being shut off four times a freakin week, I pay them on time every month, they charge me for movies i do not watch, they promised a plan and cut it short, my last month payment i made, they say they see it there but have not applied it and therefore i am past due they say< they rip us off constantly, we pay them 130 dollars every month. you only have that stupid 800 number to call and every agent tells u something different! That is if they even speak english and u can even understand them!! I hate them I want to be compensated for my troubles every week!

Danielle
Oscoda, Michigan
U.S.A.

This report was posted on Ripoff Report on 06/22/2009 08:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications-In-Oscoda-Mi/Ausable-Michigan-48750/Charter-Communications-In-Oscoda-Mi-They-keep-shutting-me-off-through-their-office-and-at-463610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Employee Offer of Assistance

AUTHOR: Umatter2charter - (U.S.A.)

Hello Danielle,

My name is Josh Chapman, and I am a Communications Specialist with Charter Communications. I apologize for the difficulties you have been experiencing while attempting to resolve the billing problems. I would be happy to work with you to address all of your concerns.

Please e-mail me the Name, Address, and Phone Number on your account, as well as any additional information to umatter2charter@chartercom.com with my name, Josh, in the subject line.

I look forward to resolving these problems for you. Josh
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