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  • Report: #1041986

Complaint Review: Charter Communications

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  • Submitted: Tue, April 09, 2013
  • Updated: Tue, April 09, 2013

  • Reported By: Terri — Chetek Wisconsin
Charter Communications
various, Wisconsin United States of America

Charter Communications not honoring pricing again various, Wisconsin

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This company is ripping me off again.  I have had to fight 2 years in a row now to get the pricing that was originally setup for my Cable TV and Internet services.  I am now bald after pulling out all my hair with them.  I have every email from last year from Ashley Wilkens knowing that I would be doing this again for months 13-24.  I am so tired of this battle and I don't feel the special pricing that I am to receive for "months 13-24" is even enough to keep me as a customer of Charter.  Someone must know the frustrations for working with these people more than just myself???  I am serious when I say they need to do more than make my pricing right...they need to offer me something that will keep me from disconnecting their services and giving someone else a chance.  I am attaching the last email I received from Ashley Wilkens.  She evidentally is tired of me or is no longer with the Charter company.  Listed below is a portion of the email I received from her last year with the agreed upon pricing for me.

Good morning Ms. Wagner, I have updated your account to reflect a 12 month promotion totaling $66.98 before taxes and applicable fees which is $2.00 less than the previous offer that I quoted you.  Once this promotional rate ends I will apply another promotion to your account to reflect $71.98 before taxes and applicable fees for months 13-24.  If you have any further questions or concerns feel free to email or contact me at the number provided below.   Sincerely,  Ashley Wilkins | Executive Escalation Lead

My pricing on my statements are now at $110.xx so as you can see I am not being billed from this company as it was to be as stated above with the $71.98 for months 13-24.  I am going further with this, this time around.  I am not backing down.

Terri - Chetek, WI


This report was posted on Ripoff Report on 04/09/2013 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/-various-Wisconsin-/Charter-Communications-not-honoring-pricing-again-various-Wisconsin-1041986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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