• Report: #454276

Complaint Review: Charter Communications

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  • Submitted: Thu, May 21, 2009
  • Updated: Tue, May 26, 2009

  • Reported By:Ridgecrest North Carolina
Charter Communications
89 Peachtree Road Asheville, North Carolina U.S.A.

Charter Communications, Melanie Committed Credit Card Fraud Asheville, Or The 1-866-407-6264 Nationwide

*Consumer Comment: FILE CHARGES

*UPDATE Employee: Apology and Offer to Assist from Charter

*UPDATE Employee: Apology and Offer to Assist from Charter

*Consumer Comment: Oh boy!

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I have had been a loyal Charter Communications patron for 9 years now so it came as a shock to me when I looked at my bank statement on May 4, 2009 only to see that Charter had auto-debited $196.00 from my checking account without my authorization. When I called to ask what had happened I was told that it was negligence on someone on the staff's part, and debited the money back into my account 4 days later. This did me no good seeing as I did not have sufficient funds in my account and was charged a $34.00 overdraft fee from my bank. That money that was in MY bank account was meant to go towards a late power bill payment which because of Charter's negligence was not able to be paid in full, and my power was cut off for 8 days. I ended up having to py $640.00 to have my power turned back on beause after 7 days of not paying a late bill, I was required to start an entirely new account with my power company and was charged an additional $372.00 for a deposit and reconnection fee. When I called Charter to explain what had happened and told them that they should be responsible for this extra fee I had to pay because of THEM, Melanie told me " We don't do that. If you had a check bounce then we could debit your account for that, but we don't do that." She then tried to say that it was my bank's fault for allowing a transaction that was not authorized to go through...too bad I have alredy spoken to my representative at my bank and he told me that it was negligence on CHARTERS behalf and that I should go into a Charter office to speak with a manager. I did that and was THEN told that they could not help me; that I needed to call the same 1-866 number. After that conversation ended with Melanie, she phoned me back not 4 minutes later and I told her that I would speak with my attorney to talk about my options as far as a company stealing money from my account and not taking responsibility for it. She then hung up on me. Yes, she HUNG UP on me. I tried to call her number back for 4 hours and it was busy. They now have cut off my cable and today alone I have received 6 harrassing phone calls to pay my bill. Is this how paying customers are supposed to be treated???? I think not.
I will NEVER use Charter ever again-I am bringing in my cable box tomorrow and switching to Direct TV. I am more than appauled with the service I have received with this company; they are rude and no one seems to know what they are talking about.

Sarah Gee
Ridgecrest, North Carolina
U.S.A.

This report was posted on Ripoff Report on 05/21/2009 10:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Asheville-North-Carolina-28803/Charter-Communications-Melanie-Committed-Credit-Card-Fraud-Asheville-Or-The-1-866-407-62-454276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

FILE CHARGES

AUTHOR: Nicola.madscientist.tesla - (U.S.A.)

Go immediately to your local police and file charges.

Do not waste your time calling charter customer service.

What so many of you do not understand is that charter deliberately steals from you, it's not a mistake, it's intentional.

Charter will rip you off, that's an established fact.

When charter tells you that some issue will be corrected, don't hold your breath.
I can testify that after calling charter 60 times about the same issues, they remained uncorrected.

You're dealing with con artists.
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#2 UPDATE Employee

Apology and Offer to Assist from Charter

AUTHOR: Umatter2charter - (U.S.A.)

Hello Sarah,

My name is Eric Ketzer, and I am a Manager with Charter Communications. I have read through your post. Without a proper investigation I am not totally sure what occurred and what we could have done to prevent this. I am very sorry we were unable to assist you to your satisfaction. I understand at this point you are disconnecting your services with us, but I would still like to extend an offer to help you get this resolved.

Please e-mail me at Umatter2Charter@chartercom.com, and we will make sure all your concerns are addressed. In the subject line, please include my name, your name, and this site.

Thanks for your time, Eric
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#3 UPDATE Employee

Apology and Offer to Assist from Charter

AUTHOR: Umatter2charter - (U.S.A.)

Hello Sarah,

My name is Eric Ketzer, and I am a Manager with Charter Communications. I have read through your post. Without a proper investigation I am not totally sure what occurred and what we could have done to prevent this. I am very sorry we were unable to assist you to your satisfaction. I understand at this point you are disconnecting your services with us, but I would still like to extend an offer to help you get this resolved.

Please e-mail me at Umatter2Charter@chartercom.com, and we will make sure all your concerns are addressed. In the subject line, please include my name, your name, and this site.

Thanks for your time, Eric
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#4 Consumer Comment

Oh boy!

AUTHOR: Flynrider - (U.S.A.)

"I am bringing in my cable box tomorrow and switching to Direct TV"

You're going to love their customer service. Sorry, just being a bit sarcastic. As a public service, I'll recommend that you go to the little box at the top right of this screen, type in "direct tv" and kick back for a few hours of reading. Then type in their real name "directv" and you'll get a few more hours of reading pleasure.

The basic problem here is that you let the cable company have free access to your checking account. Allowing any company to do that is just asking for trouble. Just pay them by check or credit card every month. The convenience of not having to remember to pay the bill is totally offset when some company's lame brained accounting department runs amok in your checking account.

This goes double for DirecTV. I have personal experience with the inability of their customer service reps to correct even a simple mistake on their part.
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