• Report: #934342

Complaint Review: Charter Communications

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  • Submitted: Wed, August 29, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: Anna — Birmingham Alabama United States of America
Charter Communications
P,O, box 742616 Cincinnati,Ohio 45274 Cinncinnati, Ohio United States of America

Charter Communications Charter Cable Charter Communications Bait and Switch Cinncinnati, Ohio

*UPDATE Employee: Billing Trouble

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My Father-in-law has had Charter cable for over 20 years.We received an offer in the mail from Charter Communications,of a package including cable,internet,and home phone for $109.97 a month. Our bill has always been $88.81,and needing internet service,this seemed like a great offer."Seemed" being the operative word here.

My Father-in-law is bedridden and cannot talk on the phone because he has trouble hearing.When I called to change the existing service,and add the internet and phone,they asked for the account number,name on the account,and the last four digits of the social security number on the account which i provided.The man i was speaking with never asked if i was on the account,or to speak with my Father-in-law,as he was obviously just eager to "sell" something. 

On August 11th 2012,two techs arrived at our home,and basically threw all of the equipment into a jumbled mess underneath our living room television,I asked about a wireless modem for my computer,and was told that Charter did not offer that,and to purchase one at Walmart. [continued below]....
..... He also told me that he did not work for Charter....?????

I called Charter to inquire about this,and the lady i spoke with was very nice and explained that Charter used to offer a wireless modem but charged $10.00 a month,and they discontinued that service,but at any rate it would be cheaper to buy my own.While i was on the phone she offered to install HBO and CINEMAX for $5.00 a month extra,(once again never asking my name or if i was on the account,just the last 4 digits of the social.)And i agreed.

When the bill came it was $204.25,and I called to find out why. I was told that they could not speak to me about the account because i am not authorized to make any changes.My Husband told me to tell them to come and remove all of the equipment and restore the previous service,and they refused,because HE is not on the account.

Now,we have been taking care of my Father-in-laws bills for the past 7 years.We pay them.And they have been gladly accepting OUR money for that period of time,and gladly allowed me to ADD services without his authorization,but suddenly when i was dissatisfied with the service and the bill,they could not even discuss the bill with me,because i am not on his account.

So now i am stuck with a bill that is $90.00 over what they promised and no way to resolve it, and i now understand why when i typed in Charter Rip Offs it brought me automatically to this page.

This report was posted on Ripoff Report on 08/29/2012 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Cinncinnati-Ohio-45274/Charter-Communications-Charter-Cable-Charter-Communications-Bait-and-Switch-Cinncinnati-O-934342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Billing Trouble

AUTHOR: Umatter2charter - (USA)

Hello Anna,
 
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  It is important to make sure that your billing is correct, so I completely understand your concerns.  I can help get this sorted out.  Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby Ripoff Report Anna in the subject line so that I can keep an eye out for the e-mail.
 
Here is a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
 
Looking forward to resolving your concerns,
 
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter 
http://community.charter.com
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