- Report: #1073442
Report - Rebuttal - Arbitrate
Complaint Review: Charter Communications
Charter Communications1121 Lenoir Rhyne Blvd SE Hickory, North Carolina USA
Charter Communications Ripoff,unprofessional,liars Hickory North Carolina
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I have a on-going issue with Charter Communications for quite some time now. It started with my internet not operating one day. To make a longer story short, they discontinued my modem and didnt inform me. So when they finally came out they replaced my modem with a new modem and router in which they didn't inform me I would be billed for the router. 2 hours after they installed it, the new router stopped working. Going about a month without internet but still paying for it, I started complaining on B.B.B. sites and any other site I could find. Finally someone from Charter received my complaint and fixed everything within a week. I was actually pretty happy, until..... I recently had to move furniture around. I unhooked the cable and hooked it back up. All the cable t.v. would say is "one moment please." Trying everything and even calling I had no luck in fixing the cable t.v. Charter made yet another appointment to come out and fix the problem. When the guy came out he was on my livingroom floor getting ready to pull the box out and asked me why the cable line was so far from the t.v. I explained I asked the past tech guy to install the line on the left side of the window but instead he put it on the right side. I had a couch there so I didnt notice until after he was long gone. The present tech looked at me with a smile and said I won't get paid for it but I'll install it the correct way, just for you. I brushed it off and showed him the basement/crawl space, then left him to his work. After he finished he walked over to where I was with my oldest daughter and grandkids and said he was finished but needed a favor. He led me to the porch and asked me to brush off the cob webs on him. I told him to hang on, I'll go and get the lint roller he can use. When I went to hand it to him, he turned around with his back facing me and asked me to do it. I then rolled his shoulder area quickly and told him, "There ya go." He then turned his head looking down at his butt area and asked if I could get the webs off there. I handed him the roller and told him he could reach it and walked away. I didn't see him until he came back out and said he was finished and he started to walk to his van. Then he walked back and asked me if I had a pen he could use. So I walked him inside and handed him a pen. As he jotted whatever down he explain everything should be fixed. He then handed me the tore up piece of paper he wrote on and said call this number if I have any more troubles at all, anytime of the day or night. He said the number would bypass the electronic system. So then he left. A couple hours later I went to change the channel for my son's favorite cartoon channel and it said "One moment please, again!". So I did as he said and called the number he supplied and who answer's the phone? It was the tech that was out that day! Instead of him giving me a Charter phone number, he had given me his personal cell number! This tech serious crossed the line! Asking me to wipe webs off him and his rear, offering to fix the cable line just for me? and now his personal cell number?!?! I'm disgusted Charter has these kind of people working for them and their customer's have to go thru so much crap. I just want a service that I pay for monthly to function properly... not all this hassel, insults to my long term marriage, embarrassing me in front of my kids and grandkids, or just the headache! They are unprofessional, uncaring and seriously need to babysit their tech's a little closer! My stomach has been in a knot because of this. I'm so upset and disgusted this happened in my own house where I should feel safe from this kind of treatment. If anything more happens to my service I will just have it shut off to avoid anymore issues with Charter, I refuse to be put in a situation like that EVER again!
This report was posted on Ripoff Report on 08/06/2013 08:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Hickory-North-Carolina-28602/Charter-Communications-Ripoffunprofessionalliars-Hickory-North-Carolina-1073442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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