- Report: #936251
Report - Rebuttal - Arbitrate
Complaint Review: Charter Communications
Charter Communications10417 Wallace Alley St Kingsport, Tennessee United States of America
Charter Communications Charter Cable False advertising, lying customer support, lying sales, bad cable connections, price increases without notice, billing practices Kingsport, Tennessee
*UPDATE Employee: Help with Billing and Service-Related Issues
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I lag out constantly. I am suppose to save by bundling my internent, phone and cable. They add some new line up on cable and charge an extra $5-$10 they charge $39.98 for a home phone line! Save! I can get home phone land line cheaper from Sprint! Their advertised cost on the internet is good but beware they WILL jack the price and not tell you how much nor will they tell you the truth when you call.
Their service is spotty at times with internet speed being advertised at 30 Mbps and you are lucky if they give you 15 Mbps after the little promotional. It is a bait and switch technique. They bait you with good service and price and then switch you to a lower service with twice the price or more.
The customer service WILL lie about what they can offer you with flat out deceit. They will tell you one price by phone and your bill will be completely different.
I have had charter for more than a decade and they have changed from bad support to flat out lies on sales and support.
This report was posted on Ripoff Report on 09/03/2012 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Kingsport-Tennessee-37663/Charter-Communications-Charter-Cable-False-advertising-lying-customer-support-lying-sale-936251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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