• Report: #636726

Complaint Review: Charter Communications

  • Submitted: Wed, September 01, 2010
  • Updated: Thu, September 09, 2010

  • Reported By: xuan — Monterey Park California U.S.A.
Charter Communications
Monterey Park, California United States of America

Charter Communications Lied, cheated, charging fees that don't exsit. Won't fix problem at all!! Monterey Park, California

*UPDATE Employee: Charter Communications

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I have had many issues with Charter in the past. Poor customer service who like about non existing black-outs. Cut our line by mistake instead of our neighbor...now charging us a fee that does not exist and try to lie their way around.

I paid my bill on 8/13/10, did not show up and the next day my husband saw there is still the balance, he made another payment not knowing i did the day before. Charter let the second that my husband paid went through and cancel my as it's not need. Then now, they charged me and extra $25 for them choosing to reverse one of the payments. After contacting the, they said, we didn't have enough fund to cover the other one and to contact our bank. Did that, confirmed we had more than 10 times of funds needed. They they claimed i put in the wrong credit card number. I did not used a cc, but a check with routing number. Then they said contact my bank for more info. I told them i have the statement with the date showing there is no reversal of and if i dont have enough my bank usually cover to charge me like $38 instead...non of this happened as i have more than enough fund and can send them a fax with the statement and dates. I also asked them who did the reversal, my bank or them. The claimed they did because we had two exact payment on two dates on after the other. They lied through their teeth and when asked for what happened, they keep blaming my bank which never got any charge at all....

This report was posted on Ripoff Report on 09/01/2010 10:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Monterey-Park-California-91754/Charter-Communications-Lied-cheated-charging-fees-that-dont-exsit-Wont-fix-problem-a-636726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Charter Communications

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Charter Communications

AUTHOR: Umatter2charter - (USA)

My name is Witten Henderson and I would like to apologize for the trouble you have had with Charter customer service and billing. I work for Charter Communications to resolve exactly  these sorts of concerns and would be happy to look into this issue to make sure all concerns are addressed. Please send me an email at Umatter2Charter@chartercom.com with the name, address, and telephone number of your Charter account . In your e-mail, please put CharterWitten in the subject line, so I can keep an eye out for it.


Thank you,

Witten HendersonCharter

Social Media Communications Specialist

http://www.charter.com/Umatter2Charter

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X