• Report: #630729

Complaint Review: Charter Communications

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, August 11, 2010
  • Updated: Wed, August 11, 2010

  • Reported By: Tim — Chicopee Massachusetts USA
Charter Communications
2 Digital Place 4th Floor Simpsonville, South Carolina United States of America

Charter Communications did not honor an agreement made and overcharged my account for 1 year. Simpsonville, South Carolina

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

In July 2009 I contacted Charter Communications to see about switching my telephone service from Vonnage.  I was quoted a price of $14.99 per month for 1 full year.  I was also instructed to call at the end of the year to see about available promotions at that time.  When I called in July 2010 I was told that I had been paying $39.99 per month all along as I was never set up with the agreed to rate of $14.99.  When I asked them to honor what I had been quoted and asked for credit for the 12 months of overcharge, I was told that it was my responsibility to have noticed and they can only go back 30 days for a billing dispute.  I filed a complaint to the corporate office through the BBB but was told the same thing.  I have learned that even though Charter will quote you a rate for a period of time, they may change it, intentionally or not, and it is up to the customer to catch it or they are out of luck and money.


This report was posted on Ripoff Report on 08/11/2010 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/Simpsonville-South-Carolina-29681/Charter-Communications-did-not-honor-an-agreement-made-and-overcharged-my-account-for-1-630729. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Charter Communications

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory