- Report: #642109
Complaint Review: Charter Communications
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| Charter Communications po box 1688
fond du lac, Wisconsin United States of America |
|
Charter Communications Tried to get phone service restored, operator cut me off, see their log of the chat:Chat Info Name:71.85.203.20 Email: Phone: Company: Product/Service: Operator:Sean Start Time:(UTC)9/19/ fond du lac, Wisconsin
*UPDATE Employee: Charter Communications
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Corporate Advocacy Program™
| Chat Info | |
| Name: | 71.85.203.20 |
| Email: | |
| Phone: | |
| Company: | |
| Product/Service: | |
| Operator: | Sean |
| Start Time: | (UTC)9/19/2010 2:50:51 PM |
| End Time: | (UTC)9/19/2010 3:01:43 PM |
| Chat Transcripts: | |
| Please wait for a site operator to respond... Operator Sean has joined the chat. Sean: Hello, Bundle and Save with our Triple Play! It includes Digital Cable, High Speed Internet and Digital Phone. 71.85.203.20: My telephone quit yesterday afternoon Sean: Due to the nature of your inquiry, please call customer service at 1-888-438-2427. 71.85.203.20: With no phone, how do you suggest I do that? Sean: This is sales and promotion. Sean: You can use your cell phone. 71.85.203.20: What cel phone? Sean: I am afraid, only customer service can help you out with that. Sean: Or visit the local office. 71.85.203.20: SAo how do I notify them of my problem? Can you do it? Sean: Thats why I gave you the number you need to call them yourself and file a complaint. 71.85.203.20: With no phone I can't call anybody. I just had surgery & can't drive for another month. What can I do to get service? Sean: Even if I have to tranfer you to the customer service I need to call you. 71.85.203.20: Looks like it's time for me to sign up with another company that is more service oriented --- with no phone, you can't call me & I can't call anybody. Doesn't your service dep't have an email address? Sean: Sorry for the inconvience. Sean: But you still need to call to services. 71.85.203.20: Don't be sorry, help to get it fixed! Operator Sean has left the chat. The chat is ended. | |
This report was posted on Ripoff Report on 09/19/2010 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/fond-du-lac-Wisconsin-54936/Charter-Communications-Tried-to-get-phone-service-restored-operator-cut-me-off-see-thei-642109. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Charter Communications
AUTHOR: Umatter2charter - (USA)
SUBMITTED: Saturday, October 16, 2010
Thank you,
