• Report: #1171950

Complaint Review: Charter Communications

  • Submitted: Sun, August 24, 2014
  • Updated: Sun, August 24, 2014

  • Reported By: Denny — Fort Worth Texas
Charter Communications
Internet USA

Charter Communications Charter Cable, Charter Internet, Charter Phone The absolute worst service I have ever had in my entire life! Fort Worth TX

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Dear Charter Communications,

It is amazing to me that your organization fails to understand the value of a customer.  I have been a customer since moving to Fort Worth 18 months ago.  That is 18 months that you have been getting my money in exchange for your service.  Throughout the month of July, your Internet service was DOWN or UNAVAILABLE more than it was up.  I depend on the Internet for my business.  I scheduled an apt for a technician to come out and then sat at my house for 3 hours and no one showed up.  I rescheduled another apt and sat at my house for 3 more hours and no one showed up.  I called and ripped your customer service rep a new one and scheduled yet a 3rd apt.  Finally he showed up...45 minutes after the 3 hours window and right when my 1 year old daughter was suppose to be going to sleep.  Turns out that the source of the problem was that another one of your technicians messed up the signal to my house when installing service for one of my neighbors.  So your technician cause the problem, I lost service for the better part of a month and wasted over 10 hours of my life waiting around for your technicians.  All I ask for was a credit for the month of July when my service didn't work.  The best you can do is $10.  Really?  $10   I warned the customer service rep that I would cancel my service and I wasn't joking.  I am canceling my service as soon as I find a replacement.  What makes it even worse is that I hate DirecTV as well and I have been waiting for my contract to expire so I could consolidate my cable service with my internet service both with Charter, but that will obviously not be happening.  So congratulations, you have lost an Internet customer and the opportunity to earn a cable customer all over just $46.  Well really just $36 since I did take your $10 credit offer before I cancel the service.  Might I add that each time I have called in to speak with a representative I have had to wait a ridiculous amount of time to reach a human after jumping through your automated gate keeper designed to keep customers from reaching a human.  Thank God I had this experience before I switched all my services to Charter.

This report was posted on Ripoff Report on 08/24/2014 09:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/internet/Charter-Communications-Charter-Cable-Charter-Internet-Charter-Phone-The-absolute-worst-1171950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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