• Report: #637344

Complaint Review: Charter Communications

  • Submitted: Fri, September 03, 2010
  • Updated: Thu, September 09, 2010

  • Reported By: Dan — Asheville North Carolina United States of America
Charter Communications
Internet United States of America

Charter Communications Charter Cable Fraudulent Charges, over charges, unnanounced rate increases, Internet

*UPDATE Employee: Charter Communications

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Every year charter raises my rate by around $10.  So every year I have to call in and reduce my services to bring my rate back to where it was.

Last year I was told that I could upgrade to HD and it would reduce my rate by around $10.  If I had been told that my rate reduction was for one year, I would have told them to cram it, and I specifically asked both the CS and the installer about this.  I did not believe that an upgrade would lower my bill, so I asked the question every #*$&# way I could think of. 

Imagine my surprise when my bill went from 110. to 115. to 132. to 139. 

The unapologetic CS tells me that was because I was on a promotion, which was temporary, and the promotion has expired.  She was unable to explain how my "promotion" expired in discrete steps over a period of months.  She just kept saying "all promotions are temporary",   whereas I was NEVER TOLD I WAS ON SUCH A PLAN.   In fact I distinctly remember discussing this exact issue with CS when I signed up in the first  place.  I would never agree to a temporary ANYTHING.  EVER.

This is a fraudulent practice pure and simple. If anyone is pursuing a class-action suit I would like to know about it.  Burying something in fine print is one thing, but deliberate evasion of pointed questions, and outright lying to me is quit another.

I terminated all TV services with them, and now only have internet. When I made this change, she asked me if I wanted to keep the "line maintainence".   Well... I have had it removed 3 times already.  How many times or how often do I have to have it removed?  

3 times out of 5 when I have had my service level changed to a lower level, I have found myself at a much higher and more expensive level.  And no you don't get a refund, they just keep the money.   That is fraud and theft, pure and simple.  If YOU steal something, you go to jail.  If THEY steal something, uhm, yeah, you just have to give them money, unless you are ready to spend a million on a lawsuit in order to recover a few hundred in fraudulent charges.

If you have any option besides Charter, take it.

This report was posted on Ripoff Report on 09/03/2010 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/internet/Charter-Communications-Charter-Cable-Fraudulent-Charges-over-charges-unnanounced-rate-in-637344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Charter Communications

AUTHOR: Umatter2charter - (USA)

My name is Witten Henderson and I would like to apologize for the trouble you have had with Charter customer service and billing. I work for Charter Communications to resolve exactly  these sorts of concerns and would be happy to look into this issue to make sure all concerns are addressed. Please send me an email at Umatter2Charter@chartercom.com with the name, address, and telephone number of your Charter account . In your e-mail, please put CharterWitten in the subject line, so I can keep an eye out for it.


Thank you,

Witten Henderson
CharterSocial Media Communications Specialist

http://www.charter.com/Umatter2Charter



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