• Report: #692549

Complaint Review: Charter Communications

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  • Submitted: Tue, February 08, 2011
  • Updated: Thu, February 10, 2011

  • Reported By: Bob — Gaylord Michigan USA
Charter Communications
Internet United States of America

Charter Communications ....Not getting what I'm paying for, Internet

*UPDATE Employee: Charter Communications

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I'm paying for 16mbps internet speed from Charter but what I've been getting is anywhere from 1.7 to 16... averaging about 9mbps. If I'd wanted the 9mbps I would have ordered the 8mbps package. The speed fluctuates drastically throughout the day. I should be getting consistent speed considering how much I have to pay for it. I've called several times on the issue and they want to blame it on anything and everything they can without taking the responsibility like they should if they weren't being fraudulent. They were even supposed to send a tech out but never did. This should be taken up as a class-action case with the Attorneys General of all states affected.

This report was posted on Ripoff Report on 02/08/2011 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/internet/Charter-Communications-Not-getting-what-Im-paying-for-Internet-692549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Charter Communications

AUTHOR: Umatter2charter - (USA)

SUBMITTED: Thursday, February 10, 2011

My name is Witten Henderson, and I am a Communications Specialist with Charter. I would first like to apologize for the trouble you have had with your Internet speeds. My job is to resolve exactly  these sorts of concerns, and I would be happy to look into this issue to make sure all concerns are addressed. Please send me an email at Umatter2Charter@chartercom.com with the name, address, and telephone number of your Charter account . In your e-mail, please put CharterWitten in the subject line, so that I can keep an eye out for it.


Thank you,
Witten Henderson
Charter Social Media Communications Specialist
Umatter2Charter@chartercom.com
http://www.charter.com/Umatter2Charter
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