- Report: #760750
Report - Rebuttal - Arbitrate
Complaint Review: Charter Communications
Charter CommunicationsInternet United States of America
Charter Communications SCAMMERS and LIARS! Now trying to ruin my credit over $36.02! Internet, Internet
*Author of original report: response to Charter post
*UPDATE Employee: Charter Communications
So, after being injured in an accident and having bills mount up, I decided to give Charter the heave ho. I contacted them via live chat and have the transcripts to prove it, advising service to be disconnect on 4/3/11 and I will be liable for no further charges. I told them I understood that I had a past due balance on my account and would pay in full once account disconnected and adjusted accordingly. I was advised service would be disconnected that day. Well, signals were all blocked that day, but as of 4/6/11, no adjustments to account and no one had come to collect equipment. I called this time and have THE RECORDED CONVERSATION, which is great because in the first 2 minutes of it you get to hear rep telling me how it is illegal to record them after I advised I was doing just that. She then tells me someone will be at house between 3-7 to pick up equipment and disconnect from pole. No one showed. I called again and scheduled yet ANOTHER time for the service folks to come disconnect service and get equipment. 20 minutes for this RECORDED CALL. They will call me before they come and they will be there that very day between 4 and 5. No one showed. In the meantime, I have contacted Direct TV to come set up their service and Century Link for internet. Direct TV is at my house on a Saturday morning when the Charter guys shows. He said he was there for last disconnect request, but no one told him a certain time and he came by while I was at work. He goes on to tell me what a great move I made ditching Charter because their billing and customer service is ridiculous and they lie even when you get it in writing. THEIR OWN REP TELLING ME THIS. I told him that a phone rep had adivsed I would owe something like $600 to reconnect if I chose to do so in midst of waiting for a disconnect request to process. He said balance was ridiculous and I needed to fight tooth and nail to get account adjusted as his records showed I was to be disconnected on 4/3/11. I received 2 more outlandish billing statements from Charter which were well above what I owed. Final bill I got from them was $258. However, it had $36.02 in charges from April 3-May 2. My service was disconnected on 4/3/11 and I have a RECORDED CALL with a Charter rep advising me that I will owe nothing beyond 4/2/11. I called Charter and they told me that as balance was past due, I had already been sent to CPA, which is their outside collections agency and that they could not help me. As I had not received anything from this agency yet, I filed a complaint with the BBB.
A Charter Executive Rep called me. Said she would send me all the billing statements and I have her recorded saying if you want to go to court, we will because you owe the $36.02, although she had no explanation as to why I was being billed for services after I disconnected. She marked the complaint resolved and BBB sent back to me. I disagreed so it went to her again. Same thing. She sent emails and left voicemails, all of which I saved, giving me the runaround, telling me I owe these charges and that despite what other reps had told me or what I had recorded, that full balance was due and was sent to CPA for collections as I refused to pay. I finally got a statement from CPA and I sent them letter requesting validity of debt. They sent it back to Charter and just called me this morning to advise that Charter has said I owe the full $258, they will not remove the $36.02, this is being sent to all 3 credit bureaus, no way to stop it now, and a rep named Marlene advised me that if I do not pay the $36.02 Charter has the right to sue me..for $36.02! She said that CPA cannot discount a balance at all and that Charter would have to agree to drop the $36.02. I recorded this call as well, with her telling me that it was not allowed and that if I continued she would have to hang up. When I refused to discuss anything with hr on other than a recorded line, she agreed. How about that? She suggested that I pay the $222 and then I can dispute the $36.02 AGAIN, they will send to Charter AGAIN, and maybe with the rest paid, they will zero out the balance to settle dispute. And then I would have to contact all 3 credit bureaus to add statements to my credit report as this has already been reported.
I just CANNOT get over this. You have recorded calls, chat transcripts, verbal agreements, and still you CANNOT win with these people. And they continue to get by with it! Since I disconnected, I have 6 friends and family members at 6 different locations who have all disconnected and gone with satellite services. And all for similar issues as mine. Ridiculous.
This report was posted on Ripoff Report on 08/04/2011 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/internet/Charter-Communications-SCAMMERS-and-LIARS-Now-trying-to-ruin-my-credit-over-3602-Int-760750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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