- Report: #919620
Report - Rebuttal - Arbitrate
Complaint Review: Charter Communications
Charter CommunicationsInternet United States of America
Charter Communications signed me up telling me one price for phone and internet including taxes, now they have raised the monthly amount and I am on a fixed income. I was told the cost I was quoted was never a package for, Internet
*UPDATE Employee: Pricing Discrepancy
Another salesperson told me I could get the phone at $19.99 and the internet at $25. So I thought it over and called back. Then I was told there was no package with those prices. I've been around and around with numerous salespeople on the phone. I asked to speak to a supervisor and was told no.
I'm on fixed income and with everything going up, I cannot afford the increase in the package I was originally told would be $53 for everything. I don't see how Charter can get away with signing people up with one price, and then once they are hooked as a customer, charge them more. I'm fed up with phone companies, cell phone companies and being conned by businesses who do not keep their word.
This report was posted on Ripoff Report on 07/30/2012 09:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/internet/Charter-Communications-signed-me-up-telling-me-one-price-for-phone-and-internet-including-919620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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