Both Internet and TV Cable services were provided - then Charter has attempted to scam us and commit Criminal Fraud in so doing - after two letters and over 10 phone calls encouraging them to correct their erroneous accounting (aka bold-faced thievery) they now threaten disconnect and collection. Please view CERTIFIED LETTER SENT TO THEM DEC, 20 - and letter from Dec. 12
Dec 20, 2012
After your completely ignoring the letter sent to your
customer Disservice Dept., as well as that to your legal liars/ clowns, dated
Dec 12 and also enclosed AGAIN herein, that after 8 separate phone calls
concerning this matter, it appears that we are indeed heading for Court.
You have been asked repeatedly;
several times by phone and now through three separate correspondences, TO
SIMPLY CORRECT YOUR ERRORS AND LIVE UP TO
YOUR AGREEMENTS . and yet your continue to stall, lie, cheat, over-charge and
commit criminal fraud in so doing. At this point, there is only one course and
that is to make you pay and to do everything in our power to attempt to have
you legally forced to cease your sick, criminal policies and behaviors.
FOR THE TENTH TIME!! I AGREED TO A CERTAIN RATE
AT THE END OF OCT., AS I WAS MOVING TO ANOTHER LOCATION FOR WINTER AND
HAD ANOTHER MAN COME IN TO THE APT.
FOR WHOM WE CONNECTED ANOTHER BOX AND
DVR YOUR SICK, CRIMINAL b*****d OF A REPRESENTATIVE ASSURED ME THAT RATE
OR I WOULD HAVE DISCONNECTED THAT VERY DAY!!
DO YOU GET THAT, MORONS?
I WAS ALSO TOLD BY ONE OF
YOUR REPS THAT THE BEST THING FOR ME TO DO FROM MY PERSPECTIVE, WAS TO CANCEL
MY ACCOUNT AND HAVE THE NEW TENANT CALL THE NEXT DAY AND RECEIVE THE SAME SERVICES FOR SUBSTANTIALLY LESS ON A YEAR OR TWO NEW CUSTOMER PROMOTION
HAD I KNOWN YOU WERE GOING TO LIE CHEAT AND ATTEMPT TO STEAL, I WOULD HAVE DONE THAT OVER 6 WEEKS AGO.
CAN YOU IDIOTS AND
CRIMINALS NOT SEE THAT POSSIBILITY NOW?
(I have asked in three phone calls and in last weeks letter
for you to cease one part of the package and then to disconnect Internet
services and yet you fail to do so and expect me to pay you are scum!)
So, I will not write or call
again, but will be seeking legal settlement at this point for your incredibly
rude, dishonorable and wholly criminal conduct. Any further attempt to
over-charge or collect your false past due charges, any attempt to harass with
any collection action or any attempt to alter credit rating due to your crimes,
will be dealt with in the most severe manner. Oh, and ask yourselves if we can
now decide which crimes we should be allowed to commit in order to hold you
accountable for those you so obviously and continuously commit.
So either correct your actions, terminate those responsible,
and make us reasonable whole OR SHOVE IT!!
Re: Account # 8354 11 001 0708230
To whom it may legally concern:
After no less than seven phone
calls made to your offices to clarify, discuss and agree, that including
waiting for three supervisors to be summoned, it disgusts and dismays me to
have to once again ask you to correct your errors and cease from your
Enclosed please find the last two bills sent to my previous residence in Carson City NV.
Neither is correct and I have repeatedly asked for them to be corrected and for the lying and cheating to stop.
I moved to another location see copy of lease agreement also enclosed and began to discuss with certain of your incredibly dishonorable staff by late Oct. IT WAS AGREED THEN, CLEARLY AND
SPECIFICALLY, that for the present services I would not be charges more than $120 per month. Please correct your records, adjust the invoice, fire the criminals involved in the scam/cheat and provide an adequate apology for those crimes and the nonsense to which I have been subjected and continued time wasted.
Another person moved into the location in Carson City at the end of Oct. and I phoned to discuss all with your staff. IT WAS TOLD TO ME BY YOUR STAFF, THAT THE BEST THING FOR ME TO DO WAS TO SIMPLY CANCEL MY ACCOUNT IN TOTAL, THEN HAVE THE OTHER GENTLEMAN RESIDING THERE CALL THE NEXT DAY AND OPEN A NEW ONE, THUS GETTING THE PROMOTIONAL DISCOUNT ON THOSE SERVICES FOR UP TO A YEAR OR MORE. As I didnt think that was right and probably not your policy, I spent the next several phone calls asking for reasonable increase in consideration of
the fact that I would not be using the internet or sports package, etc. for at least 6 months. I WAS TOLD BY ONE OF YOUR SUPERVISORS AFTER SEVERAL CALLS THAT THE BEST THING HE COULD DO FOR ME WAS $119. I agreed and yet the next bill stated a false and criminally fraudulent
amount of $140. I have spoken to at least two more supervisors since a Stephanie ZE8, who was most apologetic and assured me the matter would be corrected and that she would get back to me and then a Sean 4X1, who was completely rude and dishonest and claimed that I was being dishonest. (For which he should and will pay!)
As an example of your Customer Disservice and dishonor, when we called to activate the bedroom and secure a DVR box for the Man who lives there now, I was told the activation fee would be
waved. The installer called and WE WERE TOLD FOR A SECOND TIME THAT THE ACTIVATION FEE WOULD BE WAVED FOR THAT INSTALL. BUT WHEN THE BILL CAME IT WAS NOT WAVED. IT WAS A LIE; AN ACT OF CHEATING AND ATTEMPTING TO STEAL, PURE AND SIMPLE!!
I have asked that the Sports Package and now the Internet be cancelled immediately and yet I dont believe they have been. (Do you truly lie and cheat at every juncture?)
So, PLEASE CORRECT YOUR FALSE
CHARGES, BASED UPON CRIMINAL CONDUCT OF YOUR STAFF and then send me the corrected invoice asap.
Unless we are made reasonably whole immediately as a result of your conduct and attempts to cheat, I will be forced to cancel all services.
You and your trainers and policy makers should be ashamed of yourselves for conducting business in the manner you do.and it is clear that certain of you belong in prison as well.
Since then my renter has been advised and has said he will move immediately after disconnect - and I will remove belongings from dwelling in anticipation of legal action forcing two people to move (one - me wasn't even living there for winter.
Whomever implements, decides or allows, after the fact, Charter's clearly criminal conduct, belongs in prison. We will ensure that they are held accountable for their repeated, sick misdeeds.