- Report: #850531
Complaint Review: Charter Communications
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| Charter Communications various locations throughout USA
Nationwide United States of America |
|
Charter Communications Charter.com Locked in pricing and within 2 months already trying to increase my billing. Internet, Nationwide
*UPDATE Employee: Price Increase
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Corporate Advocacy Program™
They signed me up after a long chat, with their normal talents or shall we say lies just to get your business, and now after only 2 months are trying to raise prices. Beware of their statement "locked in price and you are not on any contract but we are giving you locked in pricing for months 1-12 at $xx.xx and months 13-24 at $xx.xx. They don't honor their words.
I have turned them in to the BBB and I am in the midst of contacting the FCC. If anyone else knows of another place to turn these buggers in, let me know. I shall be more than happy to contact more people and try to get them to stop this Breach of Contract/Obligation/Pricing whatever we want to call it. I am so tired of these large companies trying to steal from our wallets/pocketbooks.
This report was posted on Ripoff Report on 03/08/2012 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/nationwide/Charter-Communications-Chartercom-Locked-in-pricing-and-within-2-months-already-trying-to-850531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search TipsMy name is Abby Catron, and I am a Senior Social Media Specialist for Charter. I am sorry to read about the trouble that you are having with your bill. I would love to opportunity to help straighten this out. Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you. Also, please put CharterAbby RipOff Reports - Terri in the subject line so that I can keep an eye out for the e-mail. If you have a copy of the chat transcript, please feel free to include that as well.
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns,
Abby Catron
Senior Social Media Specialist Charter
http://www.charter.com/Umatter2Charter
http://community.charter.com
