• Report: #850531

Complaint Review: Charter Communications

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  • Submitted: Thu, March 08, 2012
  • Updated: Sun, March 11, 2012

  • Reported By: Terri — Chetek Wisconsin United States of America
Charter Communications
various locations throughout USA Nationwide United States of America

Charter Communications Charter.com Locked in pricing and within 2 months already trying to increase my billing. Internet, Nationwide

*UPDATE Employee: Price Increase

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I am filing this report against Charter as many others I see have already.  This is in regards to my Chat online to sign up for TV/Internet with them.  The use the term DAC for their reps online and my chat with one of their DAC's is causing my stomach ache. 

They signed me up after a long chat, with their normal talents or shall we say lies just to get your business, and now after only 2 months are trying to raise prices.  Beware of their statement "locked in price and you are not on any contract but we are giving you locked in pricing for months 1-12 at $xx.xx and months 13-24 at $xx.xx.  They don't honor their words. 

I have turned them in to the BBB and I am in the midst of contacting the FCC.  If anyone else knows of another place to turn these buggers in, let me know.  I shall be more than happy to contact more people and try to get them to stop this Breach of Contract/Obligation/Pricing whatever we want to call it.  I am so tired of these large companies trying to steal from our wallets/pocketbooks.  


This report was posted on Ripoff Report on 03/08/2012 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-Communications/nationwide/Charter-Communications-Chartercom-Locked-in-pricing-and-within-2-months-already-trying-to-850531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Price Increase

AUTHOR: Umatter2charter - (USA)

Hello Terri,
My name is Abby Catron, and I am a Senior Social Media Specialist for Charter.  I am sorry to read about the trouble that you are having with your bill.  I would love to opportunity to help straighten this out.  Please send an e-mail to Umatter2Charter@chartercom.com with the name, address, and phone number on the account, as well as the best number to reach you.  Also, please put CharterAbby RipOff Reports - Terri in the subject line so that I can keep an eye out for the e-mail.  If you have a copy of the chat transcript, please feel free to include that as well.
Heres a link to the Charter Social Media Team webpage for your reference: http://www.charter.com/Umatter2Charter.
Looking forward to resolving your concerns,
Abby Catron
Senior Social Media Specialist Charter
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