- Report: #701944
Report - Rebuttal - Arbitrate
Complaint Review: Charter One Bank
Charter One Bank2420 Wedgewood (Acme) Akron, Ohio United States of America
Charter One Bank Charged us over $600 in OD fees PLEASE READ!!! Akron, Ohio
*Consumer Comment: Sneaky!
*General Comment: No bank just hands you money for a check
*Consumer Comment: Yes. Use a register for every transaction, no matter how well you know the person or how small the amount is.
*Consumer Comment: Just common sense.
*General Comment: use a register
*Consumer Comment: Charter One- 124 REPORTS TODAY!
*Consumer Comment: Dear God, that is an abuse!
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We called to figure out what had happened and here it goes...
The teller actually deposited the check into the account without telling us and on top of that didn't inform us that there would be a 24 hour hold on it.
So we actually received $500 of the $700 that was in our account making our new balance $200
That Friday the day before we cashed the check I had paid a whole lot of bills and they posted on Saturday when the balance was only $200. Resulting in (14)... $37 OD fees
plus $6.99 for each day it was overdrawn..overall we lost around $600
I called and called customer service, who said that I would receive a call within 48 hrs, but did not receive a call back for 16 days. Made the claim on 2/12/11, and finally received a call on 2/28/11. Talked to the bank manger and all they kept saying it wasn't a bank error. When we finally did receive a call back we had already paid the OD fees and closed the account. The lady said even if there was anything she could do the account was closed now.
It's amazing that a bank could be so shady! They said that the policies and procedures are in the terms and conditions.....who actually reads them???? Really mad that the teller didn't tell us that the money was coming out of our account and that the 500 check was being deposited instead of cashed and put on hold.
Never open an account at Charter One they don't care about their customers! If you have an account consider this and close it! They don't deserve your business!
This report was posted on Ripoff Report on 03/02/2011 07:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One-Bank/Akron-Ohio-44312/Charter-One-Bank-Charged-us-over-600-in-OD-fees-PLEASE-READ-Akron-Ohio-701944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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