• Report: #87821

Complaint Review: Charter One Bank

  • Submitted: Thu, April 15, 2004
  • Updated: Mon, October 18, 2004

  • Reported By:Dearborn Michigan
Charter One Bank
Joy Rd. Detroit, Michigan U.S.A.
  • Phone: 877-CHARTER
  • Web:
  • Category: Banks

Charter One Bank ripoff misleading deceptive sneaky rude illegal bad business Detroit Michigan

*Consumer Comment: Yes Charter One is a Rip Off Company

*UPDATE Employee: GET THE FACTS STRAIGHT BEFORE YOU ATTEMPT TO CRUCIFY A COMPANY!!!

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Charter One Bank (formerly First Federal Bank) is a Bank where I thought I could begin a savings program instead I ended up with a fee program. Total Free Checking is what lurded me into starting an account, besides my friends had an account with these thieves. They get you with the offer of $50 to start the account then after you activate direct deposit you receive an additional $50, that's about what I've paid in NSF (non sufficient funds) due to overwithdrawals. I've only had this account for 2 months and I'm already prepared to close the account. !Beware, whenever you call the 1-877-CHARTER number to check your BALANCES (more than twice a month) you account holders are being charged $0.50 for each call thereafter! That's what cause my account be be overwithdrawn $26.50. Then $100 for them covering the fee and an additional $33.00 every 3 days the account is in default.

P.S. When trying to resolve an account problem associated with fees, I found it more beneficial to speak to Customer Service Associate as oppose to the Bank Manager because the bank loses money with fee reversals. Therefore for the best results contact a neutural resource.

Prince
Dearborn, Michigan
U.S.A.

This report was posted on Ripoff Report on 04/15/2004 05:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One-Bank/Detroit-Michigan-48204/Charter-One-Bank-ripoff-misleading-deceptive-sneaky-rude-illegal-bad-business-Detroit-Mich-87821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Yes Charter One is a Rip Off Company

AUTHOR: Beth - (U.S.A.)

I am in the same boat as the person who sent in there complaint I too was lured in by the totally free checking add and thought to myself after problems with Bank One that Charter One would be a Great Start well I was WRONG! I have been charged over $400 in fees and was told the reason why these fees were assessed to an account that I closed was that I did not have direct deposit and failed to keep the $50. balance in the bank!!!! That is ridiculous and i guess that is how Charter One makes there money by rucking people out of hundreds of dollars! Just think if I have to pay over $400 and everyone else is getting charged hidden fees then this bank is making billions from our money!!!!! I closed my account but it was misterously reopened because of a hidden charge What kind of crap is that! Charter One needs to close my account and leave it that way. Charter One is making it bad for other financial institutions I will assume keep my money hidden in a safe in my house were I know that I will not be assessed any fees!!!!!!! Charter One Shame on you and your hidden Fees!!!!!!!!!!!!!!!!!!!!!!!
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#2 UPDATE Employee

GET THE FACTS STRAIGHT BEFORE YOU ATTEMPT TO CRUCIFY A COMPANY!!!

AUTHOR: Johnny B - (U.S.A.)

Let me begin by letting you know I am an employee of Charter One and have been for the last year and a half.

First off, Charter One's automated line fee is 0.50 per call after 5 per month. Second off, a service charge can not be the result of another service charge. I.E. you claim that you were charged a $100.00 fee for us covering your $1.00 automated fee. We don't even have a $100.00 fee. If you bounce three checks due to irresponsibility, you will get charged $99.00, or $33.00 per check. And with the account you specified, not only do we give you a free $100.00, we also waive the first 3 non-sufficient funds or overdraft charges!

And second, we charge $33.00 sustained overdraft fee for every four consecutive banking days, not three.

Please get your facts straight before you try to crucify a company because you are frustrated. The bank's job does not constitute balancing your check book.
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