I have been battling this Bank for more than 2 years. My son opened a checking account with this Bank when they first moved to town. When he received his first statement he found he had been charged fees he was told he would NOT be charged; AND they reported him with $50 in interest income for the "FREE" gift he got when he opened the account.
When he tried to close the account, he went to the manager several days in a row to make sure things had cleared out. He knew he had a very small balance - but used the debit card (for an amount less than what he HAD in the account), which would have left him with a balance of $3.11 Unbeknownst to him, the branch personnel added a "statement fee" of $10 to the account -thereby throwing him into OVERDRAFT status. The notice of the 'overdraft' was postmarked 3 days AFTER the date of the notice and arrived almost a week later - by that time, the bank had added $33 in the initial overdraft fee, then another $66 because it had remained in overdraft status for more than 4 days. We immediately went to the manager of the branch who assured us that the charges would be reversed, the account properly credited and closed.
That never happened. The next week, more notices, more fees - I called the bank manager and was told "they would get it taken care of once and for all" and 'not to worry'. HA! The next month, more fees, when I called the corporate people I was the account could NOT be closed because it was in OVERDRAFT status and I needed to contact the local manager. Guess what??
The one we had been dealing was no longer employed there and the person I did get to talk to was not 'authorized' to fix the account. I made it very clear to them that we would NOT be paying the overdraft fees as the entire balance (now $390+/-) was a result of their bogus 'statement fee' (NOT a SERVICE fee, 'statement fee' -- an extra charge for the 'research' they performed when helping him watch the account prior to closing it)!!
Several months later we got a letter from a collection agency - of course, we disputed the debt and when they sent me their "proof" of the account it showed an overdraft of $6.89 and it showed the 'statement fee' - when I explained this IN WRITING to the collection agency, and was adamant that we did not owe Charter One the $390 they claimed, nor would we be paying it, I never heard from that collection agency again, and thought this was the end of it.
Not so fast.... nearly a YEAR later, we received a collection letter from a DIFFERENT collection agency on the same account, and I am now battling them with the same issues.
this has been a horrible nightmare for both of us. And it seems to never end. On top of it all, he recieved a 1099 for $50 misc income received for opening his "FREE" account.
These people are truly crooks!!