• Report: #119784

Complaint Review: Charter One Bank

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  • Submitted: Thu, November 25, 2004
  • Updated: Fri, November 26, 2004

  • Reported By:Sterling Heights Michigan
Charter One Bank
charterone.com Sterling Heights, Michigan U.S.A.
  • Phone:
  • Web:
  • Category: Banks

Charter One Bank Ripoff Arbitrary Charges Sterling Heights Michigan

*Consumer Suggestion: OK

*Consumer Suggestion: OK

*Consumer Suggestion: OK

*Consumer Suggestion: OK

*UPDATE Employee: I'm not disagreeing with you about everything

*Author of original report: I get a notice I owe money within two days, that you cannot dispute, I have proof including the enevelopes and dates

*UPDATE Employee: What about the other bank? your complaint should also be directed at the bank who refused to pay the check

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I Have a business account at Charter One Bank. I deposited a check written to the business and endorsed it exactly the same way I have always done.
The full amount of a sizeable check was all for deposit. 5 days later the check was declined due to "Improper Endorsement", but I was not notified until 13 days later. The company that issued the check was notified immediately. When I called Charter One, I was told that they could not tell me why it was returned and I had to wait for a letter that I would recieve up to 10 business days later, (I had to wait from the time of the deposit, the 12th, until possibly the 2nd of the next month-20 Days.) Charter One could tell me right away that I would be charged $20.00. 2 Checks were overdrawn and I was promptly charged.

Spoke with a rep at the bank, and he had no clue as to what to do. They said they would credit one overdrawn fee and give me a free stamp for the checks. The free stamp ended up costing $27.00.

I received the check in the mail. There were no problems with the endorsement, but their stamps from the clearing houses were one on top of another. Hmmm, could that be the problem?

The person I spoke with had no knowledge on where to begin and basically told me that even though he had no information on why the check was declined for payment, that it was not a bank error. Those were almost exactly his words. So basically when I make a deposit I have to wait 20 days, business days to me because I work the weekends, before I can be sure to write checks against it. Then, if a check is declined, I am not able to have any explanation for 20 days as to why.
The form letter I received did not even explain what was wrong.

Sad day when a large deposit is rejected because someone feels the endorsement is wrong. Funny thing is, two months prior I deposited an amount 4 times what this check was and it cleared fine.

Too bad Charter One can't help small customers like myself. I signed a deal at the beginning of the year that I will receive quarterly payments starting next January throughout the year, and those payments will be over $200,000 each, and I was testing different banks to see how they handle my accounts. Charter One is now the second bank off my list all because of a bogus $88 fee. Nice work Charter One! that $88 will pay for a remote control for those fancy widescreen TV's in all of your lobbies, playing commercials of how great you are.
The payments I get next year are all free and clear and are going to be tied up for a while, but I guess they didn't need that money, they have everyone else's fees.

Mike
Sterling Heights, Michigan
U.S.A.

This report was posted on Ripoff Report on 11/25/2004 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One-Bank/Sterling-Heights-Michigan-48312/Charter-One-Bank-Ripoff-Arbitrary-Charges-Sterling-Heights-Michigan-119784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

OK

AUTHOR: Mike - (U.S.A.)

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.
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#2 Consumer Suggestion

OK

AUTHOR: Mike - (U.S.A.)

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.
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#3 Consumer Suggestion

OK

AUTHOR: Mike - (U.S.A.)

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.
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#4 Consumer Suggestion

OK

AUTHOR: Mike - (U.S.A.)

I thank you for your advice. I believe I would be a lot happier with Charter One if the people I had dealt with were more helpful like you are. Thats all the consumers ask.
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#5 UPDATE Employee

I'm not disagreeing with you about everything

AUTHOR: Julie - (U.S.A.)

I AGREE!!! You should have had better service from your local bank, you should have been notified earlier. I don't post very many rebuttals on here and I definatly don't always agree with the bank. I believe customer service in most companys has gone way down. You should have been given a contact to help and I'm not sure why you didn't. I work at Charter One in upstate New York and that is part of my job. I am the contact for business customers. I was just tryong topoint out you should look into the bank who returned your check. I am very sorry if you took my post to mean you were wrong, that wasn't my point.And if you had read any of my other posts, you would have read the one that stated I would have given back a woman all of her fees. I do take pride in my job, but that to me includes customer service. I would have handled this differently if it were in my branch, and am sorry you aren't happy and do agree that the time that you are notified is not acceptable. Again, not all bank employees feel we are always right,never said it was your fault, agreed with you for the most part, just offering opinion about it.
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#6 Author of original report

I get a notice I owe money within two days, that you cannot dispute, I have proof including the enevelopes and dates

AUTHOR: Mike - (U.S.A.)

Ok, the $20 fee would be fine then, but what about the overdrawn checks I was charged for on the 23rd?

Trust me, I get a notice I owe money within two days, that you cannot dispute, I have proof including the enevelopes and dates that the fee notices were mailed. It took 12 days from the initial deposit to notify me, and even then the letter was very vague. If I was called within 8 days I could have held off on writing the other checks.

I have worked with different banks looking to find one that works with me. The bank can waive the fees and should wave the fees if it wants to keep my business, I know this because as I stated I am testing a few banks to find the ones that work with me before I give them the honor of handling multiple sizeable checks. 2 other banks have given me concessions on my account and called to follow up to see if I was happy.
Charter One assumed because I opened the account a few months ago that I had a new company and was not important enough to waive a bad fee, I know this because of comments made.

Charter One was the only bank that did not assign a rep to work my account as a direct point of contact.

Can you now attempt to explain to me why I should entrust a large sum of money to your bank? When it is easier to work with another bank?

I find it funny that to every dispute posted here that you comment on is always clearly the customer's fault and standard practice. Isn't the customer ever right? Why would anyone patronize a bank that thinks charging fees will keep customers happy? Most of the complaints are based in poor customer service after the fees are charged, such as fees not being explained to the customer, bank employees not taking charge of the problems, to the long amounts of time it takes for not a resolution, but simply an explanation or answer to a question. Timing involved in banking is crucial, Charter One seems to drag it out.

You can deny this, but I have found other institutions where this has not at all been the case.

I am sure you take pride in your company, but too much pride can get in the way of seeing what can help make a customer happy and keep them for the long run.

I do not expect perfect service as I am not perfect, but I also know when I am not happy with a service and I know how to leave. If you really are an employee, your posts to the other comments should at least be a little more sugar coated than what I have seen. Empathize with the customers a bit, it might do wonders.

If I were to ever perfom the service my company offers for your Bank, I would bend over backwards to accomodate your company and I will give a concession to customers I know are wrong if I believe the customer had his or her intentions in the right place, and believed them to be a good customer. I have learned hiding behind "standard rules" will anger people in ways that you can never gauge.

Clearly when I deposit a check in an account I have no further ability to control what happens, and when something bad happens you have an opportunity to make me feel either great about your bank,or very unsatisfied with your bank.
Currently I see no advantage in continuing to use Charter One services in an way.
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#7 UPDATE Employee

What about the other bank? your complaint should also be directed at the bank who refused to pay the check

AUTHOR: Julie - (U.S.A.)

While I agree you waited a long time to recieve this check, it was not Charter One that decided to return it. It was the bank it was drawn off of. 5 days for them to get it back sounds right, from Charter One to them and back. As far as the fees, all banks charge them. I think your complaint should also be directed at the bank who refused to pay the check, and it should be them you are questioning why.

I do believe the person you talked to could have tried harder to find an axplanation, there are always people to call that can help, it wasn't a bank error. It wasn't Charter One that decided to send it back to you for improper endorsement,
it was the other bank.
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