- Report: #771963
Report - Rebuttal - Arbitrate
Complaint Review: Charter One Bank
Charter One Bank5775 Chevrolet Blvd, Internet United States of America
Charter One Bank Citizen's Bank Senior Citizen's Ignorance Plight Parma, Internet
*Consumer Comment: How in the world?
*Consumer Comment: How much?
*Consumer Comment: While truly feeling sorry for your recent hardships...
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My wife called the Bank's "Recovery Division" last week to set up a payment schedule. They told her " that they couldn't do anything until "Collections" was involved and then a payment schedule could be set up. I spoke with the divisions mentioned above and the "bottom line" being that none of them knew why my pension was on hold. They told me go to my local branch to find out why? I did so and the Assistant Manager made a few phone calls and told me that in speaking with my wife she was to call back to set up a payment schedule. My wife claims that the person she talked with in the "Recovery" Department, did not state anything about her calling back until it was processed by the "Collections"Department. My wife is not a liar! I am looking to have the "hold" taken off my checking so that we can pay some bills, eat something other than soup and chicken and pasta. We had to have a garage sale last Fri/Sat just to get a minimum dollars for groceries and fuel for my car.
The e-mail, of course, is in writing, and can be used for the Bank's purposes. I tried calling Kevin Selva (Regional Manager) 1.5+ hours ago and got voice mail both times - this is disgusting because of no call back. My plans are to submit this event to State and Federal Government Officials and to post it to as many Social websites, including Facebook and AARP to give my opinion of Citizen's and Charter One Banks. Too bad that the Government bailed out the banks - it would have been nice to see how the Attorney's fight the American taxpayer.
Being on fixed income - I was downsized two years ago at age 67 and couldn't break the "glass ceiling" so being unemployed. I suffered triple by-pass heart Surgery at the Cleveland Clinic. My wife is and has been ill for many years. In addition, to the Medicare and Part D premiums, we paid $18,000 out of pocket for doctors and meds. The Golden Years are not all the fun they claim it to be.
This report was posted on Ripoff Report on 09/01/2011 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One-Bank/internet/Charter-One-Bank-Citizens-Bank-Senior-Citizens-Ignorance-Plight-Parma-Internet-771963. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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