This is the absolute worst bank I have ever been a member of. They seem bent on assessing overdraft fees at every opportunity. I recently joined Charter One due to their "affiliation" with the Indianapolis Colts. (It must have cost them a lot of money to partner with the Colts, as they are trying to "recoup" these monies by screwing their customers). Do not join this bank. Do not join this bank. Do not join this bank.
It seems odd that the exact same things (above) have been happening to my mother as well. (She soon will not be a customer, also!). They have literally taken thousands of dollars from her as well. If you live in Indiana, or anywhere else there is a Charter One Bank, I have this message: Do not join/think about joining/deal with Charter One Bank.
They will try to attract you with little trinkets, plush dolls/animals, footballs, magnets, association with local/pro teams, many locations, perky and "happy" clerks, etc. Do not fall for any of their lures. It will cost you more than the cost of any or all of the trinkets they will have "given" you.
A quote from their web site:
"Charter One was acquired on August 31, 2004, and is an operating entity of Citizens Financial Group.
In 1828, Citizens Financial Group got its start as a small community bank called the High Street Bank in Providence, Rhode Island.
Today, Citizens Financial Group has $164 billion in assets, making it the 8th largest commercial bank holding company in the United States. Owned by RBS, The Royal Bank of Scotland Group plc, we now have branches in 13 states, including Connecticut, Delaware, Illinois, Indiana, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Vermont and Rhode Island. We also have non-branch offices in more than 40 states."
Focus on lines 6-8 and that tells the whole story.