- Report: #294964
Report - Rebuttal - Arbitrate
Complaint Review: Charter One Illinois
Charter One Illinoischarterone.com Chicago, Illinois U.S.A.
Charter One Illinois New Rip Off Policy Chicago Illinois
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
According to the new policy, purchase amounts sometimes called authorizations by the Merchant are deducted from your Available Balance as soon the purchase is made.It does not work like that.
Sometimes they take it out of the available balance, sometimes they don't, sometimes they take more than the amount and put it back, and sometimes they take less than the amount charged.
I made several charges over a weekend those charges were not removed from my available balance until 4 days later.
According to my available balance I was rich so I made some more purchases. The day after I made those purchases along came several 4 day old charges that were conveniently deducted from available balance at once causing an overdraft. The timing is always so convenient it usually causes and overdraft.
New Policy! Right around the Holidays! I wonder if that was intentional!
The point is the new policy was to help me manage my account, it has done the opposite. I could look at my Available balance every day all day and I still would not know what was removed, what was not removed or how much of the actual balance was removed.
Up unto recently I have had nothing but positive words to say about Charter One. I have expressed my concerns to Charter One via the online message center and via phone with no response. When I contacted customer service I was given incorrect answers, placed on hold for excessive periods of time and disconnected from the service center. Being hung up on is not my idea of customer service.
With many of the competing banks offering the same or similar banking options, after 25 years, I could find no reason to remain a Charter One customer.
This report was posted on Ripoff Report on 12/27/2007 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One-Illinois/Chicago-Illinois/Charter-One-Illinois-New-Rip-Off-Policy-Chicago-Illinois-294964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.