- Report: #1133484
Report - Rebuttal - Arbitrate
Complaint Review: Charter One
Charter One New Fees Implemented Without Informing Customers Nationwide
*Consumer Comment: That little piece of paper that came with one of your recent statements would have detailed the changes...
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I checked my bank statement and found a fee for $9.99. I called in to have the fee waived because I've never heard of this fee, and thought they made a mistake. It just says "service charge". They refused to do so.
I've had this particular bank account for 9 years and have never had to deal with this fee before, so why now?
I also checked their website for the Green Checking account, and it now says that there is a fee of $4.99 a month if you don't keep $1500 IN YOUR CHECKING ACCOUNT, or make 5 deposits. Who keeps that much money in their checking account? That's what a savings is for, isn't it?
And if this is the case, why isn't there a fee in my other account as well? I make deposits in only one of my accounts, and last time I was at the bank they would not let me eliminate one of my accounts. Did they know about this upcoming hidden fee and get me to keep 2 accounts so they could charge me more?
This report was posted on Ripoff Report on 03/25/2014 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One/nationwide/Charter-One-New-Fees-Implemented-Without-Informing-Customers-Nationwide-1133484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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