- Report: #940040
Report - Rebuttal - Arbitrate
Complaint Review: Charter TV and Internet
Charter TV and InternetInternet United States of America
Charter TV and Internet Charter Cable and Internet Service is the worst company I have ever worked with. There equipment Wi-Fi equipment is obsolete a month after they install it, there prices are astronomical and the compa Internet
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They used to install a Ubee gateway box, but have been having trouble with that box so the representative I talked to said they are switching to Netgear. I said I did not want to upgrade, but I just wanted a new gateway box (the Netgear ). The representative told me no...I would have to upgrade to the new package and then I would get the Netgear gateway box. If I wanted a representative to come and replace our existing gateway with another Ubee gateway they would do that for me. Why would I want another Ubee box when the representative told me in his exact words that they are having too much trouble with the Ubee gateway, so that is why they are switching Netgear. Very frustrating! Also while I was talking to him I dropped my I-pad and cracked the screen. (That did not help matters) It took the representative 3 tries to get me hooked back to wireless.
Needless to say I do not recommend Charter!!!
This report was posted on Ripoff Report on 09/12/2012 09:27 AM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-TV-and-Internet/internet/Charter-TV-and-Internet-Charter-Cable-and-Internet-Service-is-the-worst-company-I-have-e-940040. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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