Charterone bank has finally ripped me off. after having my account with them a year they started ripping me off by letting a company take money from my checking account from a credit card I cancelled a little less than a year ago, however, they still let this company take money out even after I spoke to them and wasted hours of my time with them on the phone (charterone bank) they wanted me to fill out all this paperwork which is hogwash, I shouldn't have to do nothing I cancelled the card almost a year ago and I'm not liable for any of this.
Also I noticed many times I would go into my account online and see that there is anywhere from one to five dollars missing from my account which they stick back in when it's convenient for them. And I have no idea of how much change they ripped me for becuase I never really look at that.
Then I pretty much get this whole thing resolved with the money that had been taken from the credit card I cancelled almost a year ago and then they start overdrafting me from money that was in my account so I went and took it then they got rid of all records of it and show I infact did not have that amount in my account when it clearly showed my account had that amount of money in it I took out.
So this whole mess started with them letting a company take money from a credit card I cancelled almost a year ago.
I'm on SSI disability for starters and don't have this kind of money to be paying them back for something I shouldn't have to even be dealing with. One more thing I wanted to add on is that I have to use a wheelcjhair to get around and when I went in to dispute this matter of the credit card issue I couldn't get in the bank, you have to go through this metal detector type thing and then the door will open well my chiar was to long to fit between the metal detector and the second door so they had to do all this stuff and make me feel embarraced and the topping onthe cake of this one is that I couldn't even do a dispute that day becuase they wouldn't except the ID that I opened my account with, they sure took my money to open the account then when I tried to dispute the credit card thing they siad I couldn't use the ID that I opened my account with just a little over a year ago.