- Report: #163116
Report - Rebuttal - Arbitrate
Complaint Review: Chase And Bank One Marriott Rewards Visa
Chase And Bank One Marriott Rewards Visachase.com/creditcards Wilmington, Delaware U.S.A.
Chase And Bank One Marriott Rewards Visa ripoff, loan sharking Wilmington Delaware
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When I stated to the 2nd one that I wanted her supervisor, she said she didn't have one. When I told her I was taping the conversation, she told me she wasn't giving me permission to tape her. She then got her supervisor on the phone who stated she wasn't giving me permission to tape her.
Long story short, I called back and tried again. The gentleman said he couldn't change the rate but would get me someone who could. His supervisor once again said she couldn't because I didn't have the printed reference number to the payment I made that didn't go through. I explained that I was aware that they could lower it, they just chose not to. I told her that I would be paying it off and would let Marriott know how they were doing good faith customers.
All in all, the online payment process can get delayed on their end to their benefit. If you don't cover your rear, they are just waiting to raise your rate 3 times the oringinal rate. It is white collar robbery. I hope everyone reads this and refuses to accept a Marriott Rewards Visa until they become more customer friendly or change banks. I will be using my Corporate American Express from now on.
This report was posted on Ripoff Report on 11/02/2005 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-And-Bank-One-Marriott-Rewards-Visa/Wilmington-Delaware-19850/Chase-And-Bank-One-Marriott-Rewards-Visa-ripoff-loan-sharking-Wilmington-Delaware-163116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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