When I purchased my car in January of 2004, I chose to accept financing from Chase bank because of the low interest rate offered to me. Little did I know that although the low interest was a bonus, the price I would pay would be in shoddy customer service and lax accounting.
The problem began in May of 2009. I paid the remainder of my car loan for the amount of $437.65. The payment was received on May 26, 2009. I was informed by the representative that I spoke to at the time that the automatic payments would stop because my account was now closed. I took him at his word.
On June 16, 2009, Chase withdrew an amount of $280.84 from my account. I called the customer service number, and after several calls and an hour, I reached a human who informed me yet again that my account was closed and that the automatic payments would stop. A refund check was issued, and arrived 2 weeks later, not the five business days as had been promised. I accepted this mistake, as I believed it to be a one time error and that the payments, as I had been told twice now, would stop.
On July 16, 2009, an amount of $280.84 was again withdrawn from my account. This resulted in $300 coming from my overdraft account to cover this withdrawal.
I called Chase bank, and after two hours and many transfers to supervisors and different departments, was informed that I was the one who need to stop the automatic payments. I logged onto to chase.com, and attempted to log in with my social security number and my account number. I was informed by the website that, We are unable to identify you in our records. Fortunately, after two hours, a woman who was very helpful assisted me in resetting the account and stopping the payments. However, I am displeased that it took the company two months to offer this assistance.
The end result is that Chase agreed to refund my $280.84 that was withdrawn from my account by Tuesday, July 21. I am eagerly awaiting the deposit of my money. Also, I am filing a request to have my $300 in overdraft fees paid back to me because it would not have happened if Chase had followed through and stopped the payments when I was told that they would. I am intending to also file a complaint with the Better Business Bureau of Arizona to notify future customers of the shoddy customer service and miscommunications within the company.