- Report: #470926
Report - Rebuttal - Arbitrate
Complaint Review: Chase Auto Finance
Chase Auto FinancePO Box 901065 Fort Worth, Texas U.S.A.
Chase Auto Finance kept taking money for my car loan 2 months after I paid it off Fort Worth Texas
*Consumer Comment: Same Thing Happend to Me - Let's Sue Them
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The problem began in May of 2009. I paid the remainder of my car loan for the amount of $437.65. The payment was received on May 26, 2009. I was informed by the representative that I spoke to at the time that the automatic payments would stop because my account was now closed. I took him at his word.
On June 16, 2009, Chase withdrew an amount of $280.84 from my account. I called the customer service number, and after several calls and an hour, I reached a human who informed me yet again that my account was closed and that the automatic payments would stop. A refund check was issued, and arrived 2 weeks later, not the five business days as had been promised. I accepted this mistake, as I believed it to be a one time error and that the payments, as I had been told twice now, would stop.
On July 16, 2009, an amount of $280.84 was again withdrawn from my account. This resulted in $300 coming from my overdraft account to cover this withdrawal.
I called Chase bank, and after two hours and many transfers to supervisors and different departments, was informed that I was the one who need to stop the automatic payments. I logged onto to chase.com, and attempted to log in with my social security number and my account number. I was informed by the website that, We are unable to identify you in our records. Fortunately, after two hours, a woman who was very helpful assisted me in resetting the account and stopping the payments. However, I am displeased that it took the company two months to offer this assistance.
The end result is that Chase agreed to refund my $280.84 that was withdrawn from my account by Tuesday, July 21. I am eagerly awaiting the deposit of my money. Also, I am filing a request to have my $300 in overdraft fees paid back to me because it would not have happened if Chase had followed through and stopped the payments when I was told that they would. I am intending to also file a complaint with the Better Business Bureau of Arizona to notify future customers of the shoddy customer service and miscommunications within the company.
This report was posted on Ripoff Report on 07/17/2009 06:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Auto-Finance/Fort-Worth-Texas-76101/Chase-Auto-Finance-kept-taking-money-for-my-car-loan-2-months-after-I-paid-it-off-Fort-Wor-470926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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