• Report: #845555

Complaint Review: Chase Auto Finance

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  • Submitted: Mon, February 27, 2012
  • Updated: Tue, April 17, 2012

  • Reported By: anonymous — Pittsburgh Pennsylvania USA
Chase Auto Finance
PO Box 29505 Phoenix, Arizona United States of America

Chase Auto Finance JP Morgan Chase Bank Took additional money out of my bank account after loan was closed and refinanced with another bank Phoenix, Arizona *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

*Author of original report: Chase Auto Keith Bryant refuses to return phone calls

*Author of original report: Still getting ripped off by Chase Auto

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I was forced to refinance my auto loan with a different bank and after doing so my new loan was approved for and settled at a specific amount with Kevin Byrant from Chase Auto Finance stating that the loan was paid in full with no other money being due. They received full payment from my new bank and then took $1000 additional out of my bank account without my authorization. I had to dispute this with my bank that will take 7-10 business days to try and get my money back. I have left numerous messages with Kevin Byrant at Chase Auto. Chase bank said I had to deal with this Kevin to get my money refunded. He will not return my phone calls and he is a thief.  I have filed complaints with the BBB, FTC, & Attorney General Office.  Be very careful if you deal with this bank. Check out the reports on this website. I wish I would have before ever dealing with these crooks!

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 02/27/2012 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Auto-Finance/Phoenix-Arizona-/Chase-Auto-Finance-JP-Morgan-Chase-Bank-Took-additional-money-out-of-my-bank-account-after-845555. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Author of original report

Chase Auto Keith Bryant refuses to return phone calls

AUTHOR: Sharon - (USA)

Beware of dealing with Keith Byrant at Chase Auto Recovery Department 1-888-519-6694 x3779. We left several voicemails and he refuses to call us back. He will tell you everything is settled and when they receive and cash the check from your new finance company, they will scam you even more. They still have not sent the title to my new bank and cashed the check over 2 months ago. Now they think they can repo a car that the new bank owns.  Chase Auto tells me they have a repo out on a car they do not own.  Biggest scam artists in America.  BEWARE!
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#2 Author of original report

Still getting ripped off by Chase Auto

AUTHOR: Sharon - (USA)

We refinanced the auto loan we had with Chase through another lender back in February.  Chase received payment in full from the new lender in February.  We have been making payments since February with the new bank.  The new bank calls today to let me know they still have not received the title from Chase for the car they financed back in February.  We call Chase and they now tell us the account is still open and there is a Repo out on the car.  Are you serious, CHASE.  You received payment in full and you are still trying to rip the consumer and another bank off!  Another update from the original report the name is not Kevin Byrant but is indeed Keith Byrant who will not return any of my phone calls.  Absolutely do not deal with Keith Byrant or Chase Auto Finance!  As you can see we are still trying to get this issue resolved.  
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