• Report: #668912

Complaint Review: Chase Auto Group

  • Submitted: Tue, December 07, 2010
  • Updated: Thu, February 10, 2011

  • Reported By: Tom — Omaha Nebraska USA
Chase Auto Group
60 Asbury Rd Hackettstown, New Jersey United States of America

Chase Auto Group Ron Geronimo Falsely advertised, Incorrect options, Tinker-toyed vehicle Hackettstown, New Jersey

*Consumer Comment: "ARCL POEM"........just type in 281113 at this site to read the poem and learn more about 'Adjustable Rate Car Loans'........

*Consumer Comment: Karl, learn how to read BEFORE jumping in and telling me I don't understand!

*Consumer Comment: STEVE ISN'T UNDERSTANDING THE FACT THAT.....

*Consumer Comment: Actually very few "laws in place" regarding used car sales

*Consumer Comment: Jim is correct

*Consumer Comment: TOM, CAR DEALERS ARE REQUIRED TO SEND A COPY OF THE USED CAR SHEET INTO THE BANK IN ORDER.......

*Consumer Comment: Seriously Jim?

*Consumer Comment: Sure...Blame the Seller For Your Lack of Common Sense!

*Consumer Comment: Couldn't agree more!!

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I purchased a 2002 745i after viewing photos posted on their website and making an offer.  Once they accepted the offer, I flew 1500 miles to pick the vehicle up.  To start off, I waited 45 minutes at the bus station even though I specifically told Ron what time I would be there.


Over the phone I was told the vehicle was in "Showroom" condition - clearly it was not.  Each corner of the vehicle had scratches, not to mention a large scratch in front of the drivers rear wheel - this scratch was NOT on the vehicle while viewing Chase's online photos.  The hood, trunk, and drivers side of the vehicle had large paint imperfections when viewed in the correct light.  The stereo immediately had problems, but it wasn't until I got home that I realized that the vehicle had recently been in an accident.  The headlight on the passenger side had been replaced with a new unit (which didn't match, the new unit had an amber lens instead of a clear lens, but their online photos showed that they matched), and it appears Chase also tinker-toyed the headlight back together.  The HID bulb was a cheap, aftermarket unit that wasn't even designed for the headlight assembly and emitted practically no usable light - apparently they thought this was suitable for my 1500 mile road trip back home.  Additionally whoever did the work to the vehicle didn't bother to put any of the bolts that secure any of the plastic farings in the engine compartment.


Beyond this there were many issues electronically with the vehicle and the stereo/navigation system, as well as the HVAC controls.  I also specifically asked Ron if the vehicle leaked any fluids and he said no.  Sure enough, it did. 


I purchased a new headlight and Chase Auto refunded me $500 (which took 3 1/2 weeks to receive).  Additionally when I went to the DMV to license the vehicle, there were inconsistencies in the dates on the title and the purchase agreement.  Becuase of this I had to send the title back to Chase so they could work out their paperwork errors. 


2 months later, I have already traded the vehicle in as it had too many problems which I feel Chase knew about but did not disclose to me.  When I made this accusation, they did not deny that they knew of these problems.  Also, getting Ron to call you back after you purchased a vehicle was nothing short of pulling teeth. 


Internet buyers, be very aware of the vehicles you see on their website.  I found out later that the vehicle had been purchased from a leasing company and had been beaten.  Every panel on the vehicle had been repainted w/ substandard materials.  I do not recommend Chase Auto to anybody and I must say this was the worst car-buying experience I have ever had. 


 


 


 


This report was posted on Ripoff Report on 12/07/2010 10:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Auto-Group/Hackettstown-New-Jersey-07840/Chase-Auto-Group-Ron-Geronimo-Falsely-advertised-Incorrect-options-Tinker-toyed-vehicle-668912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

"ARCL POEM"........just type in 281113 at this site to read the poem and learn more about 'Adjustable Rate Car Loans'........

AUTHOR: Karl - (USA)

at Ripoff Report #281113. The poem appears in the consumer comments section.

Thank You
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#2 Consumer Comment

Karl, learn how to read BEFORE jumping in and telling me I don't understand!

AUTHOR: Steve - (U.S.A.)

Karl,

Nobody said anything about financing.

And, it is highly unlikely that a 2002 year model vehicle would be financed, as it is VERY difficult, if not impossible to finance any car over 5 years old.

This vehicle is 9 years old. Financing unlikely.

With that said, why don't you just focus on your juvenile nonsense poems and telling people to Google something.

What I do understand is that I am not stupid enough to buy a car online that I have not test driven or had fully inspected prior to payment.

Leave the common sense issues to me, as you have none.


Karl wrote the following jibberish:
>>
if any of the documents that the used car dealer sent to the bank were falsified by someone at the dealership, then fraud may have taken place because the contracts for a used car sale sent to a bank for financing are "legal documents", correct?Every consumer in the USA can contact the bank where their car loan is and ask to have all of the copies sent to them, right? *If changes were made by someone at the car dealership, then fraud may have taken place. Forging a signature on a legal document is a crime in most states, correct? Altering someone's income on a credit application so the loan will go through is fraud, right? Thank YouWELCOME TO AMERICA- IN FRAUD WE TRUST
>>
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#3 Consumer Comment

STEVE ISN'T UNDERSTANDING THE FACT THAT.....

AUTHOR: Karl - (USA)

if any of the documents that the used car dealer sent to the bank were falsified by someone at the dealership, then fraud may have taken place because the contracts for a used car sale sent to a bank for financing are "legal documents", correct?

Every consumer in the USA can contact the bank where their car loan is and ask to have all of the copies sent to them, right? 

*If changes were made by someone at the car dealership, then fraud may have taken place. Forging a signature on a legal document is a crime in most states, correct? Altering someone's income on a credit application so the loan will go through is fraud, right? 

Thank You

WELCOME TO AMERICA- IN FRAUD WE TRUST
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#4 Consumer Comment

Actually very few "laws in place" regarding used car sales

AUTHOR: Steve - (U.S.A.)

Actually there are very few, if any "laws in place" to protect the used car buyer.

MOST states have "as-is" rules for used cars.

For example, here in Florida. ALL used car sales are "as-is" whether it be a private party sale, or dealer sale, unless there is a written warranty as part of the sale contract.

The fact of the matter is that too many people are just too stupid to live and bring on their own problems due to a lack of basic common sense being applied to a situation.

Anyone who would buy a used car online without having it thoroughly inspected by an expert is a total moron.

Just common sense here.
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#5 Consumer Comment

Jim is correct

AUTHOR: Ramjet - (U.S.A.)

I have seen Jim respond to many of these amazing transactions and I agree with him 100%.

It is just amazing to me that anyone would buy a used car on line sight unseen.  It's actually unbelievable to me.  There may be some recourse, I don't know, but why in the world would you subject yourself to all the aggravation.  A used car is always a pig in a poke even WITH a mechanics inspection but if you don't do anything to improve your odds at all you almost deserve what you get. I hate to see anyone get ripped off no matter what the circumstances are but some things are so avoidable that it's really hard to feel any pity.

I just don't get it. 

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#6 Consumer Comment

TOM, CAR DEALERS ARE REQUIRED TO SEND A COPY OF THE USED CAR SHEET INTO THE BANK IN ORDER.......

AUTHOR: Karl - (USA)

for the bank to approve the car loan. You can contact the bank and demand copies of all documents that the dealer sent them. If the car dealer falsified the information on the used car sheet, then fraud may have taken place and you can sue the dealership.

*Make sure to 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch that video on the web.

Good luck to you!
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#7 Consumer Comment

Seriously Jim?

AUTHOR: CC124 - (USA)

Seriously Jim, you need a day job if all you have is the time to go around and blame innocent buyers for all you believe they lack when purchasing a used car. First of all, there are laws in place to protect such innocent buyers from scam artists such as Ron Geronimo. These laws wouldn't be in place if there hadn't been a reason.... I doubt your name is even Jim, maybe this is Mr. Geronimo himself, with nothing better to do after a long day of scamming people for money, sit down at the computer, sell some more piece of crap cars and tell some lies.....
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#8 Consumer Comment

Sure...Blame the Seller For Your Lack of Common Sense!

AUTHOR: Jim - (USA)

Anybody with half a brain has heard of all the problems associated with buying a used car...any used car. Many people won't even consider buying a used car because they've been badly burned in the process...even when buying local. Now you people come along, you send your money off to somebody you don't know and incredibly buy some used car you've never seen. You end up getting screwed and you cry and whine at how much of a crook the seller is! Incredible!!!

COMMON SENSE dictates you look at the car as it is parked in front of you so you can determine the outside physical condition.

COMMON SENSE dictates you then go inside that car which is parked in front of you to observe for interior defects.

COMMON SENSE dictates you try each and every accessory and feature to make positive they work on that car parked in front of you.

COMMON SENSE dictates you take the car for a test drive and make a rough determination as to how that car runs. You do this by actually driving that car which was parked in front of you.

COMMON SENSE dictates you have a mechanic of your choice render an opinion of the exact condition of the car which is parked in front of you.

COMMON SENSE dictates you and the mechanic review his/her findings and assess the actual value of the car and make an offer.

This buying of used cars, sight unseen on the internet simply drips with stupidity and an incredible lack of COMMON SENSE.

If you would have done all the things I outlined above, you wouldn't have this problem now, would you???

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#9 Consumer Comment

Couldn't agree more!!

AUTHOR: CC124 - (USA)

Ron Geronimo is the biggest car dealing scam artist I've ever known. I'm so happy to find an ally in this horrid fight against their company. I was starting to feel like I was the only victim but I see that's not true. I'm currently taking them to court due to the numerous problems they sold my car to me with..... I paid 6100.00 for a car that was advertised to have the timing belt and all belts replaced in it. That ad has conveniently since disappeared from their website but fortunately I had printed it out..... My car has since needed the following repairs: new transmission, new thermostat, 2 new axles, all new brakes and rotors, and two new tie-rods..... and now my check engine light is on due to a busted sensor that was not previously lit because of the bad transmission. Oh and PS. I do need a new serpentine belt and my car, yeah doesn't even have a timing belt, it has a timing chain! Great right? Just wanted you to know you're not the only one! They jerked me around from the get go as well. Car was 'showroom' condition, however not the case with scratches and dings. It took me forever to find Ron as well, they're great at answering the phone, right? Oh, did they bring you to their shady basement office after too cause that was a joy also! They are the WORST company I've ever dealt with. I'm sorry for the situation you got stuck in but happy to see I wasn't the only one!!

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