Theft - Chase did not credit my account when I made the payment through their website for my car payment. The funds sat there for 10 days, when I checked my Chase online account again, they showed me late, with even more interest added. I called, got extreme runaround, the one person I talked to initially told me my bank returned NSF. I spoke to my bank and this was a false statement by Chase. Now they are impuning the reputation of my bank.
There is only one person that I can ever get through to, and he never returns my calls unless he is looking for a payment. Chase is stealing money that is not theirs.
The loan is a higher interest loan due to challeneged credit two years ago, loan originally through Bank One. This should not "mark" me for harassment.
Due to a job transition, the last two months were past the due date, but not 30 days late. The payment they did not take paid my Nov payment, and my Dec. pymt making the account completely current. However, because they made this false statement and took the payment when December was late, they added additional charges & interest again.
Fraud - deceptive business practice - I've requested a copy of the transaction (from the one guy who will talk to me) showing my bank denying Chase the payment, all I received was my account history. I left another message for him of exactly what document I need.
I have notified four different states' AG offices along with a complaint to MN AG Office, two TV stations and four branches of Chase to see how to stop this, and am appalled that they are able to do any of this.
My entire complaint is documented and I hope to stop this from happening to others, I cannot be the only one out there who has had past credit issues due to life lessons, but one can't get ahead or repaired if companies like Chase are allowed to continue beating up on the consumers that are honestly trying.
I would appreciate hearing from anyone else that has experienced similar issues. I have found many people vicitim of Chase for their Credit Card in the same manor, I haven't seen many Auto Finance issues, but I have to believe people are out there.
Eden Prairie, Minnesota