- Report: #302892
Report - Rebuttal - Arbitrate
Complaint Review: Chase Bank USA, N.A.
Chase Bank USA, N.A.2500 Westfield Drive IL1-6215 Elgin, Illinois U.S.A.
Chase Bank USA, N.A. Fraudulent Use of Credit Card-1st day used, thief spent $1600, but no call/concerns from Chase Elgin Illinois
*Consumer Comment: Why did it take you so long?
*Consumer Suggestion: POLICE REPORT
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It only took Chase a few days to investigate it. Also, on the first day the card was misused, the thief spent $1682.50 on that day alone. All of my creditors notify me of suspicious activity immediately to verify if I authorized it or not. However, Chase never notified me of these charges.
I would think a prestigious bank like Chase would notify me ASAP to avoid fraud. The investigators were not very helpful either and refused to listen to me.
When Chase wouldn't help me with this matter I filed a complaint with the Office of the Comptroller of Currency, the govt. agency that oversees Chase. They didn't really help me either. All they did was pass the complaint to Chase's Executive office.
From there, I faxed additional information to them and a second investigation was done. They came up with the same conclusion eventhough I have so much proof that I didn't authorize the charges. I am not sure what to do now. I do not want to pay a lawyer for this because it isn't my fault that my credit card information was fraudulently used.
Las Vegas, Nevada
This report was posted on Ripoff Report on 01/24/2008 01:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank-USA-NA/Elgin-Illinois-60124/Chase-Bank-USA-NA-Fraudulent-Use-of-Credit-Card-1st-day-used-thief-spent-1600-but-no-302892. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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