• Report: #446797

Complaint Review: Chase Bank

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  • Submitted: Mon, April 27, 2009
  • Updated: Tue, May 05, 2009

  • Reported By:Columbus Ohio
Chase Bank
677 N High St Columbus, Ohio U.S.A.
  • Phone: 614-248-2444
  • Web:
  • Category: Banks

Chase Bank Tells me that I'm the one who actually stole from my account Columbus Ohio

*Consumer Comment: Chase Bank credit cards promote fraud

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Last Friday night I made a $20 withdrawal from a Chase Bank ATM and left without taking my card out of the machine. I realized this about an hour later and canceled my card immediately the next morning. I checked my account balance on Monday morning and noticed that a $400 withdrawal was immediately taken out after my initial $20. I did not make the $400 withdrawal and notified the bank ASAP. I confirmed with both phone support and my local branch and the both told me that I would be credited $400 within 48 hours.

48 hours passed and nothing happened. I called phone support and they told me that my claim had been denied and there was nothing I could do. I went into my local branch (which coincidentally was where I had the $400 taken from them ATM) and they gave me the number of the executive office in order to get my case escalated. After explaining my situation to the executive office, I was told that I would be given a response in 24-48 hours.

What happens then completely confounds me. I was called back and informed that I had made both the $20 and $400 transactions and that video surveillance confirmed it. I asked how they would even know what I looked like and they told me that the same person made both transactions. I asked them to describe that person and was told that they could not do that. I asked to see the footage of me supposedly making both transactions and was told that I was not allowed to view it. I was then told that the matter was closed and absolutely nothing could be done. I was told, almost in a mocking tone, that if I wanted anything to be done that I needed to hire a lawyer.

My frustration is that two different Chase Bank representatives told me that I would be refunded my money. What really confuses and angers me is that they said they can prove that I made both transactions, but won't share that information with me. I know that I did not remove $400 dollars. I'm their customer, yet they are treating me like an enemy who is guilty until proven innocent.

I will be closing my Chase account ASAP.

Columbus, Ohio

This report was posted on Ripoff Report on 04/27/2009 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank/Columbus-Ohio-43201/Chase-Bank-Tells-me-that-Im-the-one-who-actually-stole-from-my-account-Columbus-Ohio-446797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Chase Bank credit cards promote fraud

AUTHOR: Charmet - (U.S.A.)

It has also been my experience that Chase Bank credit cards protect the fraudulent businesses that steal from their customer's accounts, and they do not protect their customers. I was also a victim of Chase, and am proceeding to file a complaint against them. It is a good idea to close your accounts with them, and do not pay the fraudulent charges. If enough people do this, perhaps they would think twice about enabling fraud against their customers' accounts. Consulting an attorney is another way to go, but as in my case, submitting a report to the police department, and then to the District Attorney is a good place to start.
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