- Report: #446797
Report - Rebuttal - Arbitrate
Complaint Review: Chase Bank
Chase Bank677 N High St Columbus, Ohio U.S.A.
Chase Bank Tells me that I'm the one who actually stole from my account Columbus Ohio
*Consumer Comment: Chase Bank credit cards promote fraud
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48 hours passed and nothing happened. I called phone support and they told me that my claim had been denied and there was nothing I could do. I went into my local branch (which coincidentally was where I had the $400 taken from them ATM) and they gave me the number of the executive office in order to get my case escalated. After explaining my situation to the executive office, I was told that I would be given a response in 24-48 hours.
What happens then completely confounds me. I was called back and informed that I had made both the $20 and $400 transactions and that video surveillance confirmed it. I asked how they would even know what I looked like and they told me that the same person made both transactions. I asked them to describe that person and was told that they could not do that. I asked to see the footage of me supposedly making both transactions and was told that I was not allowed to view it. I was then told that the matter was closed and absolutely nothing could be done. I was told, almost in a mocking tone, that if I wanted anything to be done that I needed to hire a lawyer.
My frustration is that two different Chase Bank representatives told me that I would be refunded my money. What really confuses and angers me is that they said they can prove that I made both transactions, but won't share that information with me. I know that I did not remove $400 dollars. I'm their customer, yet they are treating me like an enemy who is guilty until proven innocent.
I will be closing my Chase account ASAP.
This report was posted on Ripoff Report on 04/27/2009 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank/Columbus-Ohio-43201/Chase-Bank-Tells-me-that-Im-the-one-who-actually-stole-from-my-account-Columbus-Ohio-446797. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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