- Report: #1041466
Report - Rebuttal - Arbitrate
Complaint Review: Chase Bank
Chase BankP.O. Box 15298 Wilmington, DE 19850-5298 Wilmington, Delaware United States of America
Chase Bank Chase Bank Business Card Services Chase Bank Business Card Services Repeatedly Lied to me and will not follow through on anything they promise Wilmington, Delaware
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I received a phone call while on my cell that said "CHASE" (302) 758-1000
I picked it up and was told that I had to speak with someone regarding my account and it was very important. I did explain that I was on my cell in traffic but the person ignored that. I was then interrogated by Business Card Services about my personal credit card balance with another bank. I was told that I had hit a limit, and was asked just what I intended to do about it.
I explained that I didn't think this was a question I felt comfortable being asked. At that point the person told me she was "Suspending" my Chase Bank Business Credit Card. I asked what she was talking about having though I had closed that account years ago. [continued below]....
I said, rather than her suspending the account, I requested the account to be closed at my own request.
When I arrived at my destination I decided to call back, as i wanted to find out if this request was carried out. I had not been given a call back number, and the line she called from did not accept incoming calls. I had to call Chase 800 number and took some time before I was connected. it was explained to me that the account had indeed been closed that morning but not at my request but rather that the determination of the person I spoke with. I explained that I wanted the record to show that I had requested the account be closed, not suspended so as not to affect my credit adversely. I requested the mailing address, and a copy of my last statement be faxed to me, so I could reference the account number.
I was told it would be faxed in the hour. Bouncing around to a few different people in order to get the mailing address, I gave a second fax number as i was able to use the fax at my location.
I was told again, within the hour.
This was March 29, 2013. I am still waiting for either fax.
I called back several days later and was told that faxes are never sent in the hour and it would go out 48-72 hours later. I then requested a copy be mailed to me as well. I was told this would be done, and there would be no problem processing my request to cancel the account.
Several days late, the only paperwork I received from Chase Bank is a letter dated march 29, 2013 explaining that my account had been closed at their determination.
To date I still have not received Either fax, nor the mailed copy of the last statement.
To sum up.
I was harassed by Chase. I was Lied to four times.
Chase Bank is a disreputable company. I will be cancelling my personal account with them shortly and making a complaint to my state department of financial services.
I recommend that if you bank at Chase or have a Chase Bank Business Credit Card such as Ink, end that relationship before it goes bad on you. There are many local community banks that would rather have your business.
There is no reason to be mistreated or lied to as Chase Bank does.
This report was posted on Ripoff Report on 04/07/2013 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank/Wilmington-Delaware-19850-5298/Chase-Bank-Chase-Bank-Business-Card-Services-Chase-Bank-Business-Card-Services-Repeatedly-1041466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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