- Report: #404522
Report - Rebuttal - Arbitrate
Complaint Review: Chase Bank
Chase Bankwww.chase.com Wilmington, Delaware U.S.A.
Chase Bank - Freedom 3% Visa Card Rebate Program Wilmington Delaware
*Consumer Comment: Interesting
*Consumer Comment: Here it is, its called "Vantage Score", and I was wrong on the range, it is 501 to 990.
*Consumer Suggestion: Actually, there is a NEW credit scoring system that SOME use. It is confusing.
*Consumer Suggestion: Nice Point....880
*Consumer Comment: Nice credit score.
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Well, I decided to redeem my "points". I got onto my account on line and was having trouble finding out how to "redeem" my "points" online. They had plenty of ways I could redeem my points for purchases from company's such as blockbuster, red lobster, the gap, starbucks, avis, sea world, ect...however, I could see no way to apply my "points" as a credit or "payment" towards my current monthly visa balance as I have always done with Capital One. No doubt, red lobster and star bucks are fine companys, and I sometimes purchase things from all these company's, however, I just wanted the "points" to be applied as a credit to my current balance.
After much searching for a phone number and waiting for someone to talk with I actually got through to a "live" person. Be advised it took me almost 15 minutes of searching on the chase cc website for an actual customer service phone number. My "customer service representative" acted as if she had never heard of any one applying their "points" to their credit card balance before. I felt as if I was talking to someone from the planet vulcraft who had never heard someone ask for their "points" be applied to their balance.
Well, after much confusion this fine customer service representative advised me that she would have to transfer me over to a "specialist" who could see if she could provide me with a "points" redemtion plan like I was talking about. After more waiting I finally accessed the tremendously overworked "credit card specialist" who was paid to hear my sad story of how I didn't want to use my points to buy over priced stuff from stores who paid CHASE to have their company associated with them. I just wanted to use my 3% rebate "points" to be applied to my account.
The "specialist" acted like it was hard but that she could now understand me. She now seemed to comprehend that I just wanted the "CASH BABY". She warned me it was a difficult proposition and that it might take them a few months to get me all the particulars worked out. She never did mention the name of this "new plan" but I was confident I was on my way to receiving my promised 3% rebate which could be applied to my balance. I evidentaly didn't look look in the right spot on the application when I enrolled in the CHASEFREEDOM plan and I evidently was interested in their "cheapo plan" ... you know, the one that lets you simply apply your "points" to your credit card balance?
So the specialist evidently did her job because after a few weeks I received a REJECTION LETTER from CHASE Bank stating that I was denied access to their "Visa Signature credit program" because I have too many loan accounts opened. This is hilarious to me since I have practically no debt and an 880 credit score. This is from the same company that approved me immediately with no questions asked 6 months ago when I didn't realize that I was enrolling in the plan that offered 3% back on overpriced items from vendors that CHASE bank has an advertising revenue stream with.
I am just glad I found out early that CHASE FREEDOM visa card program is a joke. Do yourself a favor and get a (((competitor's name redacted))) Visa Card where you get straight talk and a 1% rebate that you can simply apply to your balance.
Fort Wayne, Indiana
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sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitor's name
This report was posted on Ripoff Report on 12/23/2008 10:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank/Wilmington-Delaware-19886-5077/Chase-Bank-Freedom-3-Visa-Card-Rebate-Program-Wilmington-Delaware-404522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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