- Report: #763595
Complaint Review: Chase Bank
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Chase Bank
fort Worth, Texas United States of America |
|
Chase Bank JP Morgan Chase Scammed me two times on there so called card and owe me money and refuse to pay fort Worth, Texas
*Consumer Comment: Dobber,
*Consumer Comment: Visa protection
*Consumer Comment: SCUMSUCKER SONG....
*Consumer Comment: SCUMBAGS!
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
Well for starters I used my card to check into the Marriot hotel located by Texas motor Speedway. A week after I stayed there I had a 250 dollar charge on my card. I didn't order room service or anything I did have dinner in the dining room. I called my bank and they referred me to Marriott saying they were charging me for smoking, now never mind my 6 year old has asthma and has to use a nebulizer sometimes to breath so smoking was not an issue but I was told they found an ash... well I filed a complaint with my bank CHASE and they said there was nothing they could do about this and my card has a visa logo on it (more on that later because visa is also liable if they allow the name to be placed on the card I get all the protection that is promised.) Next I bought a tablet online from a company www.lightinthebox.com and I paid 174 dollars for it I was kinda excited when I got it I opened the box and bam the screen was shattered. So I requested a refund and this company refused to send me a replacement even after i immediately wrote them it would be easy to check the delivery time vs. the time I made the request they continued to refuse, chase put the money back in my account for one day and then said the company wouldn't refund my money and I would not get my money back again protected by visa. I told the guy that it was wrong and was protected against that and this was the second time I have had money taken from my account and they refused to honor the viisa logo, refused to refund the money that was taken out of my account which comes to about 424 dollars I know that banks are mad but this is just another way they are trying to get your money back. Try it and see what they do. They won't come off of any money even though your supposed to be protected by your bank. Chase has in fact proved that they are not on the consumers side. If I set the broken product on the desk of a Chase employee and they don't care nor want to fix the issue then that just means they mean to keep your money. Has anyone else had this same issue because I want to sue them so bad. I generally record calls like this for my protection they have a recording saying they are recording my call and I said I was recording the call because the customer service rep was being rude and telling me that I was not going to get my money back no matter what, seems to me its time to change banks..If anyone else has had problems please let me know because Chase unfortunately beginning to scam people. Chase is a rip off do not bank with them...
This report was posted on Ripoff Report on 08/11/2011 12:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Bank/fort-Worth-Texas-76040/Chase-Bank-JP-Morgan-Chase-Scammed-me-two-times-on-there-so-called-card-and-owe-me-money-a-763595. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Chase Bank
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips
Please give us an update to your Ripoff Report when you have time.
Respond to this report!
What's this?
Visa will protect you against unauthorized, again, unauthorized, purchases. Some Visa credit cards have a consumer protection package that you can turn to in case of stolen or broken merchandise, however debit cards, which it sounds as though that is what you used, does not. Visa debit cards DO protect you against fraudulent charges. Chase, Wells Fargo, etc all have fraud departments you can file a report if you find a charge on your account that you did not make. Your letter stems from complaints with the merchants you used. Using a Visa debit card doesn't mean the bank will cover your charge if there is a dispute between you and someone you have done business with. If Marriott is charging you a $250 fee for smoking in a room that you did not smoke in, that is an issue with Marriott. Chase is not a party to this dispute. You need to escalate your complaint to a top manager with Marriott. Someone found an ash? I would demand to know when this ash was found, by whom, and how could they verify the ash was from something smoked in their hotel room. Maybe the ash was left from someone before you came into the room. Maybe the ashes fell of some clothing you wore when you were somewhere else. You get my meaning...Just because you used a Visa card doesn't mean Chase is required to pay if a merchant claims you broke their rules (I'm not saying you did.) How would Chase even begin to investigate if you smoked in your room? Just because you said so?
As far as your broken monitor, the same rules apply. Your debit card does not cover broken merchandise. A credit card may have that kind of coverage but not a Visa debit card. This is an issue with the merchant. Think about it this way: If you receive an item and the monitor is broken, you call the merchant and in most cases they tell you to send back what is broken, and when they receive it back they will (or should) replace the item. They know it's their computer. They know when it was sent to you and they have the broken merchandise to write off or return to their supplier. A refund to you or a replacement should complete the transaction. Now, because the merchant isn't honoring their return policy you are demanding Chase to refund your money? Why? They didn't sell the item. They don't have your money, the computer company does. Chase isn't the company refusing to fix the problem your merchant is. Chase is simply a third party where you used their services to make a purchase. How would Chase know your item was delivered to you broken? Because you told them? How would they know you didn't break it yourself? How would they know you bought the item when you said? A receipt? How would they know the exact item on the receipt is the exact item that was broken. When you buy something the bank doesn't know what you've purchased, they just process the transaction for the total amount at your request. Banks are not in the business of mediating issues between consumers and merchants, courts are. You know that bringing a broken computer into a Chase branch and saying, "see, they won't fix the problem so they are keeping my money" is ridiculous. Chase paid the merchant on your behalf. The person who sold the computer has your money, not Chase. Your frustration and ire are misdirected. File a small claims court case. And yes, you can file cases against big companies. In most cases though a well written letter to a top company official or company owner will get results. No one at Chase has kept your $400 plus dollars... The companies Marriott and Lightinthebox.com have your money. Get it from them. Good Luck.
As far as your broken monitor, the same rules apply. Your debit card does not cover broken merchandise. A credit card may have that kind of coverage but not a Visa debit card. This is an issue with the merchant. Think about it this way: If you receive an item and the monitor is broken, you call the merchant and in most cases they tell you to send back what is broken, and when they receive it back they will (or should) replace the item. They know it's their computer. They know when it was sent to you and they have the broken merchandise to write off or return to their supplier. A refund to you or a replacement should complete the transaction. Now, because the merchant isn't honoring their return policy you are demanding Chase to refund your money? Why? They didn't sell the item. They don't have your money, the computer company does. Chase isn't the company refusing to fix the problem your merchant is. Chase is simply a third party where you used their services to make a purchase. How would Chase know your item was delivered to you broken? Because you told them? How would they know you didn't break it yourself? How would they know you bought the item when you said? A receipt? How would they know the exact item on the receipt is the exact item that was broken. When you buy something the bank doesn't know what you've purchased, they just process the transaction for the total amount at your request. Banks are not in the business of mediating issues between consumers and merchants, courts are. You know that bringing a broken computer into a Chase branch and saying, "see, they won't fix the problem so they are keeping my money" is ridiculous. Chase paid the merchant on your behalf. The person who sold the computer has your money, not Chase. Your frustration and ire are misdirected. File a small claims court case. And yes, you can file cases against big companies. In most cases though a well written letter to a top company official or company owner will get results. No one at Chase has kept your $400 plus dollars... The companies Marriott and Lightinthebox.com have your money. Get it from them. Good Luck.
Respond to this report!
What's this?
is available at this website!
Just type in 377240 and it appears in the consumer comments section at Ripoff Report #377240.
Thank You
***BANK ALERT: Don't forget to stay at this site and type in all of the following and read the Ripoff Reports for valuable information if you have a bank account in the USA-
WELLS FARGO
BANK OF AMERICA
CHASE
US BANK
CITIBANK
GOLDMAN SACHS
MERRILL LYNCH
GM CREDIT CARD SERVICES
Just type in 377240 and it appears in the consumer comments section at Ripoff Report #377240.
Thank You
***BANK ALERT: Don't forget to stay at this site and type in all of the following and read the Ripoff Reports for valuable information if you have a bank account in the USA-
WELLS FARGO
BANK OF AMERICA
CHASE
US BANK
CITIBANK
GOLDMAN SACHS
MERRILL LYNCH
GM CREDIT CARD SERVICES
Respond to this report!
What's this? 
