- Report: #869191
Report - Rebuttal - Arbitrate
Complaint Review: Chase Credit Card
Chase Credit CardInternet United States of America
Chase Credit Card *Payment Protector Branch Deceitful, but seem to want to right their wrongs. Internet
*Consumer Comment: Wronged Youth, Since Chase is part of the Federal Reserve........
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I notice a $20 *Payment Protector charge to my account, I call Chase credit and asked what gives. They replied that they can't touch that program because it is a 3rd party ordeal but were very nice and told me to call back during business hours to get in touch with Payment Protector. The last question I ask the Chase rep is, "when does it say I signed up for this?" their response "2005." I seriously started laughing, in 2005 I was deployed to Iraq and had neither a cell phone, or mailing address. Thus I could not have signed up for this service myself.
In the meantime I wonder how much I have been charged, since 2005 I can figure out about $775 in charges!
So today, I just get off the phone with the Payment Protector people and they can't provide any documentation whatsoever that I signed up for this service. They can confirm it was in Dec 2005, again I was in IRAQ, I have US Military orders to prove this. Anyways, I basically asked to cancel my policy and the wonderful rep said sure, but asked to persuade me otherwise, which I decline. Then, she was ready to go, but I said who do I need to speak with to get recoupment for previous payments, and she said absolutely "you will receive 100% reimbursement since the date this program was added to your account."....What really you are that honest that you are going to fully reimburse me, WOW!
I am very angry with this Payment Protector issue, however if they fully reimburse me I will call it a push. On one hand, I was fraudulently, at least negligently, enrolled into this program without my consent (they have 0% evidence otherwise), but they are being very honest and diligent to get my money back into my account. I guess they just got an interest free loan from me...
Had I ever used or attempted to use this service, my tune would be different, but as it stands I've never used or needed it. They said the credit will appear on my credit card within 1 to 2 billing cycles, so I'll report back then.
This report was posted on Ripoff Report on 04/16/2012 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Credit-Card/internet/Chase-Credit-Card-Payment-Protector-Branch-Deceitful-but-seem-to-want-to-right-their-wro-869191. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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