• Report: #897379

Complaint Review: Chase Credit cards

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  • Submitted: Thu, June 14, 2012
  • Updated: Tue, June 19, 2012

  • Reported By: bill2936 — Abilene Texas United States of America
Chase Credit cards
Abilene, Texas United States of America

Chase Credit cards Chase Credit Cards Can't ever pay off a CANCELLED account Abilene, Texas

*Author of original report: Contacted Chase

*Consumer Comment: Suggestion how to handle this

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A few months back my accounts with Chase bank (bank card and Best Buy credit card) were terminated by mutual agreement.  I have since paid off both accounts completely.  Yet they are still charging me interest and other fees every month.  I need information as to who I can contact to make them stop charging for accounts that are closed and paid off.

This report was posted on Ripoff Report on 06/14/2012 06:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Credit-cards/Abilene-Texas-/Chase-Credit-cards-Chase-Credit-Cards-Cant-ever-pay-off-a-CANCELLED-account-Abilene-Texa-897379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Contacted Chase

AUTHOR: bill2936 - (United States of America)

SUBMITTED: Tuesday, June 19, 2012

They said that due to their average billing, even though my last balance was zero, they were averaging out over the last three months.  And even if I pay off the account, because of the  the finance charges would have been added, I have a balance for the next month.
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#2 Consumer Comment

Suggestion how to handle this

AUTHOR: former CTU salesman - (United States of America)

SUBMITTED: Thursday, June 14, 2012

First make sure that you call everyone in charge, if that does not get the fees droped-stop at a brick and physcial Chase Bank, show them your documents-if that does not work and you have exhausted all those options-contact the attorney general in your state.  Anytime I have had a problem with Chase-I have gone to a physcial location and they have handled everything well.  It is different how people act when they are in your face as compared to over the phone-I hope this helps.
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