• Report: #569880

Complaint Review: Chase Home Finance LLC

  • Submitted: Mon, February 15, 2010
  • Updated: Fri, February 01, 2013

  • Reported By: Isaac — United States of America
Chase Home Finance LLC
PO Box 29505 Phonenix, Arizona United States of America

Chase Home Finance LLC Scam!!!! Phonenix , Arizona

*Consumer Comment: Isaac,

*Consumer Suggestion: How To Get Satisfaction

*Consumer Suggestion: cheryl i hope this helps

*Consumer Comment: chase home finance phoenix, az illegal activity

*Consumer Comment: *SEND A LETTER TO THE MAN WHO MADE SURE THAT ALL THE BIG BANKS RECEIVED TARP MONEY SO HE.....

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As I'm writing this I have been currently om hold with Chase for over 15 minutes. So I figured since I was on hold I would let everyone know what a horrible company this is. I took out a personal loan back on June 2006. The loan was for $25,000 and it was with the Bank of New York. I have been paying this loan back over the past several years with no problems. Until the loan was taken over by Chase Home Finance LLC. I have no idea why a mortgage company would take over a personal loan. My wife lost her job, so like many Americans we have some financial difficulties. All though we may pay some accounts late we do pay. With that being said I have been trying to pay Chase Home Finance LLC. with no success. I have been trying to make a payment for $3,323.74. I know you won't believe this but they will not take the money. I have spoken to many people there and it seems that no two departments have any idea what the other is doing. All I want to do it pay. I don't want a refund. I'm not here to complain about the rude customer service I received. I'm not here to complain about the hold times of 25 minutes on average (by the way, I'm still on hold). I tried calling earlier to day but I was transfered 4 times and disconnect 4 times. There goes two hours of my life down to tubes. I really don't know what to do! If anyone as any ideas please let me know.


This report was posted on Ripoff Report on 02/15/2010 04:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-Home-Finance-LLC/Phonenix-Arizona-85038/Chase-Home-Finance-LLC-Scam-Phonenix-Arizona-569880. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Isaac,

AUTHOR: Karl - (USA)

Please give us an update to your Ripoff Report when you have time. Thank You.
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#2 Consumer Suggestion

How To Get Satisfaction

AUTHOR: Skiper - (USA)

Write your Senator or Congressman.  I did just that when Chase kept harrasing me for months.  They claim I was nine months behind.  Even though I had been paying all along (I have receipts for every payment and cancelled checks)  I sent them the money, and they still did not apply it to my account.  I just received a call from a Chase customer service person who called me in reference to my Congressional Complaint.  This person told me that my large check was received but does not know why it was not posted.  It turns out that I am on the black and overpaid.  I also inquired as to all my other 9 payments that I had made.  I believe they commited fraud.  The person told me to forward a copy of all my cancelled checks to them.  Well, I'm discussing this with my lawyer first.
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#3 Consumer Suggestion

cheryl i hope this helps

AUTHOR: cleaninfaery - (United States of America)

Ok they have denied your modification, you need to ask for a forebearance and you may have to be on that plan for awhile but it will be a portion of your payment until they can come through on the modificarion.. it is a painstaking process, but after a year and a half we finally got ours modified, they may make you wait until the third month to start it, belive me i know how scary that is..

So call homeowners assistance. request info on a forebearace plan based on hardship and once that is accepted do not i repeat DO NOT pay chase home finance. the homeowners assistance dept will have the payments sent to the directly, which they will hold until the end for your modification. 

at that point during your forebearance if chase calls you tell them you are working with the homeowners assitance dept and that  your are on a special plan.... good luck and hope this helps a little

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#4 Consumer Comment

chase home finance phoenix, az illegal activity

AUTHOR: Cheryl - (U.S.A.)

I know exactly what you are saying. i unfortunately have my mortgage throught these idiots and cannot tell you the hell they put me through.  they refuse to do a loan modification and i dont know where to turn. they tell me they will take my home and i was declined the modification. we have been paying for 9 years without missing 1 payment or never late.  now co owner on mortgage lost his job and unemployment and i make very little at my own business of dog grooming.  i think we should all get together and look into a law suit against them. there has to be a way to fight back.  i am only 2 months behind and waiting to hear from disability and unemployment.  i explained this and asked for time just till the end of july and willing to make pymts of 400 a month till then and they just want to know how soon they can take my house.  was disconneted and had to repeat everything to 2 nd agent that i already resolved with 1st agent and they wouldn't tell me why i was denied loan modification their answer was they didn't know why.  can you believe it. this has got to be illegal.  not to mention unprofessional. they have no way to work with people even though the president put a plan in place for people like us so how do we fight back.  would u consider joining  forces with me in a lawsuit or at least look into our rights?

cheryl

(((Redacted)))


 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#5 Consumer Comment

*SEND A LETTER TO THE MAN WHO MADE SURE THAT ALL THE BIG BANKS RECEIVED TARP MONEY SO HE.....

AUTHOR: Karl - (USA)

knows what's going on, okay?

His address is-

The White House
1600 Pennsylvania Ave., NW
Washington, DC 20500
Attn: President Barack Obama

*Since he made sure that these banks received billions in TAXPAYER'S money, he should be following up on what's transpiring at all of these banks, wouldn't you agree?

Good luck!

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Thank You
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