Chase has done several things to get more and more money from their customers. My personal experiences are 1- They have no sympathy when it comes to the difference between Wamu (whom they just took over) and Chase. I over drew my acct by .23 and they charged me an overdraft fee. They credited it but counted it as my 1 time per year credit. Later when I needed the credit they would continuously refer to this credit due to my 23 cents overage. 2) I wrote a check for rent as I usually do. I dropped it off in the box after hours on a Monday. Apparently they got the check and processed it on Tuesday. Any other time checks take at least one business day to process. Just so happens that they process the highest transaction first. So, for example. IF you have 50 in your acct. You write a check for 70, and eat at Mcy d's a few times for 5dollars, 6dollars and get a drink for a buck... They will put the 70 through first. The rest of those transactions are now going to cause you overdraft fees. Even if the smaller fees where done three days ago AND showing as pending transactions already. They will put that larger one in first to make sure you have as many overdraft fees as possible. In my case, they put the check for rent through on the very day that got it. I found when I went to make a deposit that next day. Because of the overdraft fees I was in the negative. They charged me almost 250 dollars for transactions they already knew about. (I was literally struggling, eating off the dollar menu and little gas) My transactions were all small as I was trying to make it to pay day. I truly believe that they saw an opportunity to make money so they put the check through quickly (as it has never happened before and never since then) so that they can get the fees off of my smaller transactions. ( Literally 1.50 here and there). I called several times, was promised a number of callbacks that, of course, never came. I emailed their online ppl who basically told me "Oh well". I spoke with a supervisor who was extremely rude. Finally, now very upset and crying, I was transferred to their Executives. They credited me some but still left my acct negative 140 dollars.
I usually don't write letters and I'm sorry this is so long. I am just so unhappy with Chase and I want to do all I can to warn people not to bank there. Trust me, after paying all those overdraft fees, you will have more than paid the amount you would have paid in fees to use other ATM's had you gone to a different bank (and then some). I hate that they took over WAMU. They were customer friendly. Chase is just a big bank that rips ppl off because they can.
Also... my husband, grandmother, uncle, and at least 5 friends who have had Chase have found other loop holes and booby traps they set up to cause overdraft fees. It seems like their system is built to get overdraft fees. Two of those friends have already left. Me and my husband will be leaving. I will be encouraging my Grandmother and others to leave and join a different bank with me.