• Report: #511354

Complaint Review: Chase - JPMorgan - Chase Bank

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  • Submitted: Sun, October 18, 2009
  • Updated: Wed, November 30, 2011

  • Reported By: Anonymous — Illinois USA
Chase - JPMorgan - Chase Bank
Niles, Chicago, Illinois United States of America

Chase - JPMorgan - Chase Bank Cash deposits held AGAIN, unavailable when needed Niles, Chicago, Illinois

*Author of original report: Chase Bank Cash deposits held AGAIN, unavailable when needed Niles, Chicago, Illinois

*Consumer Comment: Questions...

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Chase did it again - holding my cash deposits (Chicago land area) and I am exhausted dealing with the same issues endlessly.  Each person I speak with provides a different reason when asked why it is on hold, but no one knows the reason why.  Over a span of a month I have spoken with countless branch staff, more managers than I care to list and multiple phone support personnel.  Their staff is untrained, unable to help and frankly not happy with their employer.  (I know several former Wamu employees.)  I was a satisfied Wamu customer who was forced into Chase.  Since this is a chronic issue I am closing all of my Chase personal checking, savings, business checking and credit cards with this rip-off organization.  There are plenty of alternatives in my area to choose from.  This will be my last Chase Ripoff report, but I will not stop until all of my family members and friends close any of their Chase accounts as well.


This report was posted on Ripoff Report on 10/18/2009 10:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Chase-JPMorgan-Chase-Bank/Niles-Chicago-Illinois-60714/Chase-JPMorgan-Chase-Bank-Cash-deposits-held-AGAIN-unavailable-when-needed-Niles-Ch-511354. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Chase Bank Cash deposits held AGAIN, unavailable when needed Niles, Chicago, Illinois

AUTHOR: Anonymous - (USA)

When and how are you depositing the
Cash?


Funds were transferred from my business account to my personal account.  I
am the sole owner of both accounts in this case.  "Officially",
the funds are supposed to be available instantly since this is an internal
transfer executed in person by bank employee at a branch every time (never ATM or phone transfers).  Current banks I deal with manage to accomplish this each time flawlessly
to this day.


When you talk to them what are the reason(s) they are giving you?

Reasons vary as much as the weather.  Every branch manager I spoke with agreed
that this was incorrect, but never offered to permanently correct.  Most
staff I spoke with were unaware that funds are made available immediately.  I usually received the standard "24 hours to clear" response before I was able to fully explain the situation.  Some blamed the computer system, others a lag in system updates, and some simply had no idea why this was happening.  Apologies followed but nothing else much.  Typically after I spoke with a manager, the process was smooth for a few transactions, then back to the same old.  The last straw occurred about 2 weeks before I closed all accounts when they decided to hold a partial amount of several
transactions.  NO ONE knew why that partial hold happened several times.

 
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#2 Consumer Comment

Questions...

AUTHOR: Robert - (U.S.A.)

When and how are you depositing the Cash?

When you talk to them what are the reason(s) they are giving you?

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